Account Manager – Telematics Software

JR United Kingdom; Woking; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading company in AI-driven driver coaching seeks an Account Manager for telematics software in Woking. The successful candidate will manage customer relationships, implement software, and develop strategic account plans within a remote working environment. With a competitive salary and performance-based bonuses, this is an exciting opportunity in a growing field.

Benefits

Car Allowance

Performance Bonus (20-30%)

Comprehensive Benefits

Qualifications

• Proven SaaS account management experience with a focus on customer success.
• Experience in telematics or fleet management software is highly preferred.
• Ability to engage with C-level stakeholders.

Responsibilities

• Develop and manage customer relationships post-sale.
• Ensure timely software renewals and identify upselling opportunities.
• Engage stakeholders and maintain high customer satisfaction.

Skills

Account Management

Customer Success

Strategic Planning

Upselling

Stakeholder Engagement

Telematics Knowledge

Job description

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Account Manager – Telematics Software, Woking

Client: Opus Resourcing Ltd

Location: Woking, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

We are seeking an Account Manager with a background in SaaS, ideally from telematics or fleet management/fleet safety software, who has managed the entire customer journey. Responsibilities include developing customer relationships post-sale, onboarding, implementing software, creating strategic account plans, conducting reviews, managing customer lifecycle, ensuring product adoption, renewing contracts, and identifying upselling opportunities. This role is for a world leader in AI-driven driver coaching and safety software for bus and coach fleet operators.

This is a remote role within the UK, with some travel. Salary circa £50-60k + Car Allowance + Bonus (20-30% commission) + Benefits.

Key skills required:

• Proven experience in large customer account management and customer success within SaaS, with skills in upselling and expanding accounts.
• Experience in developing strategic account plans for successful customer journeys and long-term relationships.
• Engagement with stakeholders up to C-level.
• Experience in telematics, fleet management, or driver safety software.
• Experience managing accounts for bus/coach fleets or bus operators in the UK is advantageous.
• Understanding of health and safety management and driver behaviour/safety processes is beneficial.

Key responsibilities:

• Maintain high customer satisfaction by proactively managing large accounts and resolving issues.
• Gather and communicate customer feedback to stakeholders.
• Develop relationships within accounts, engaging up to C-level.
• Ensure timely software renewals and seek upselling opportunities.
• Conduct product trials and evaluations.
• Assist in qualifying sales opportunities and participate in sales processes.
• Maintain CRM opportunities and provide accurate forecasts.
• Support the Finance team with invoicing and payments.
• Understand customer organizations and key roles.
• Act as primary escalation point for issues.

This is an excellent opportunity to join an expanding team at a leading company in AI and real-time software for bus safety and eco-driving.

Opus Resourcing acts as an employment agency for permanent roles.