Account Manager – Telematics Software

JR United Kingdom; Gloucester; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading company in AI-driven driver safety software seeks an Account Manager with SaaS experience to manage customer relationships from onboarding to contract renewal. This remote role requires strong account management skills, ideally within telematics or fleet management. Competitive salary package includes a car allowance, bonus, and benefits.

Benefits

Car Allowance

Bonus (20-30%)

Comprehensive benefits package

Qualifications

• Proven experience in large customer account management within SaaS.
• Experience in managing accounts for telematics or fleet management.
• Skills in developing strategic account plans and upselling.

Responsibilities

• Maintain high customer satisfaction by proactively managing accounts.
• Gather and communicate customer feedback to stakeholders.
• Identify upselling opportunities and conduct product evaluations.

Skills

Customer account management

Upselling and account expansion

SaaS experience

Stakeholder engagement

Telematics knowledge

Driver safety software experience

Job description

Account Manager – Telematics Software, Gloucester

Client:

Opus Resourcing Ltd

Location:

Gloucester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Account Manager required with a background in SaaS, ideally from a telematics or fleet management/fleet safety software background, who has managed the entire customer journey from developing the customer relationship after a sale, through onboarding and implementation, to developing strategic account plans, conducting reviews, and managing the customer lifecycle to ensure product adoption, customer success, contract renewal, and account expansion. The role is with a world leader in AI-driven driver coaching and safety software for bus and coach fleet operators.

This is a remote role within the UK with some travel. Salary circa £50-60k, plus Car Allowance, Bonus (circa 20-30%), and Benefits.

Key skills required:

• Proven experience in large customer account management and success within a SaaS environment, with skills in upselling and expanding accounts.
• Experience in developing strategic account plans and engaging with stakeholders up to C-level.
• Experience in telematics, fleet management, or driver safety software.
• Experience managing accounts for bus/coach fleets or bus operators in the UK is advantageous.
• Understanding of health and safety management and driver safety processes is preferred.

Key responsibilities:

• Maintain high customer satisfaction by proactively managing accounts.
• Gather and communicate customer feedback to stakeholders.
• Develop relationships within accounts, engaging up to C-level.
• Ensure timely software renewals and identify upselling opportunities.
• Conduct product trials and evaluations.
• Assist in qualification of sales opportunities and maintain CRM opportunities.
• Support finance with invoice accuracy and payment issues.
• Understand customer organization and act as primary escalation point.

This is an outstanding opportunity to join an expanding team at a leading company in AI and real-time driver safety software.

Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Please apply via the 'Apply now' button. For more information, check our Blog.

Created on 31/05/2025 by JR, United Kingdom