Account Manager – Telematics Software

JR United Kingdom; Chelmsford; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading company in AI-driven driver safety software is seeking an Account Manager in Chelmsford. This remote role involves managing key accounts in SaaS, focusing on customer satisfaction and strategic growth. Ideal candidates will have experience in telematics or fleet management.

Benefits

Car Allowance

Bonus (20-30%)

Benefits

Qualifications

• Proven experience in SaaS account management and upselling.
• Experience with strategic account plans and C-level engagement.
• Understanding of telematics and fleet management.

Responsibilities

• Maintain high customer satisfaction through proactive management.
• Develop relationships within accounts, engaging C-level executives.
• Ensure timely software renewals and identify upselling opportunities.

Skills

Account Management

Upselling

Stakeholder Engagement

Telematics

Customer Satisfaction

Health and Safety Management

Driver Behaviour Safety

Job description

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Account Manager – Telematics Software, Chelmsford

Client: Opus Resourcing Ltd

Location: Chelmsford, UK

Job Category: Other

EU work permit required: Yes

Job Views:

8

Posted:

07.06.2025

Expiry Date:

22.07.2025

Job Description:

We are seeking an Account Manager with a background in SaaS, ideally from telematics or fleet management/fleet safety software, who has managed the entire customer journey from onboarding to account growth. Responsibilities include developing strategic account plans, conducting reviews, ensuring product adoption, renewing contracts, and driving upselling and expansion for a world leader in AI-driven driver coaching and safety software for bus and coach fleet operators.

This is a remote role within the UK with some travel. Salary is circa £50-60k plus Car Allowance, Bonus (20-30%), and Benefits.

Key Skills:

• Proven experience in large customer account management within SaaS, with skills in upselling and expanding accounts.
• Experience in developing strategic account plans and engaging with stakeholders up to C-level.
• Ideally in telematics, fleet management, driver safety software, or related fields.
• Experience managing accounts for bus/coach fleets or bus operators in the UK is advantageous.
• Understanding of health and safety management and driver behaviour/safety processes is preferred.

Key Responsibilities:

• Maintain high customer satisfaction through proactive account management.
• Gather and communicate customer feedback, acting as a trusted advisor.
• Develop relationships within accounts, engaging up to C-level.
• Ensure timely software renewals and identify upselling opportunities.
• Execute product trials and evaluations.
• Assist in qualifying sales opportunities and maintaining CRM opportunities.
• Support finance with invoice accuracy and escalations.
• Understand customer organizational roles and act as primary escalation point.

This is an excellent opportunity to join an expanding team at a leading company in AI and real-time driver safety software, enhancing safety and eco-driving.

Opus Resourcing acts as an employment agency regarding permanent employment.