Account Manager - Telematics

Radius; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading global company seeks a Key Account Manager for their Telematics division. The role focuses on enhancing customer relationships, analyzing churn data, and promoting engagement with Radius's solutions. This position offers a competitive salary, bonus opportunities, and career progression in a dynamic work environment.

Benefits

Bonus scheme

Competitive compensation package

Friendly culture and inclusivity

Qualifications

• Experience in similar roles with a successful track record.
• Ability to thrive in a high-volume environment.

Responsibilities

• Oversee customer growth and drive business value.
• Guide customers in promoting Radius products.
• Monitor customer activity to identify churn and upsell opportunities.

Skills

Interpersonal skills

Commercial acumen

Organisational skills

Time management

Proactive problem solver

Job description

Due to our continued expansion, we have an exciting opportunity for a Key Account Manager to join our brand new team within our Telematics division. We offer a bonus scheme as part of the role, along with exceptional opportunities for progression for the right candidate.

About Us

We’re an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

The Role

The Account Manager role is crucial to us. You will be responsible for understanding the drivers behind customers wishing to close their accounts by analysing data on various CRM systems. Your goal is to deliver insights to the wider business on why customers leave Radius Telematics.

Location & Hours

We welcome you to our new Arden Square office location, working Monday to Friday from 08:30 to 17:00.

Key Responsibilities

1. Oversee customer growth, training, and development of best practices to drive business value and return on investment.
2. Guide customers and promote the Radius Telematics product/service catalogue, fostering longer and stronger contractual relationships.
3. Serve as the single point of contact and escalation for customers, directing them to additional help resources as needed.
4. Increase customer retention and adoption rates through regular check-ins and account reviews.
5. Monitor customer activity to identify churn risk and proactively address it, while also identifying upsell opportunities.

Candidate Expectations

• Proactive team player with innovative ideas to foster client loyalty and adoption.
• Strong interpersonal skills and experience in building positive relationships.
• Commercial acumen with a successful track record in similar roles.
• Excellent organisational and time management skills, capable of managing multiple projects.
• Ability to thrive in a high-volume, evolving environment with a positive attitude.

What We Offer

A friendly culture aligned with our customer proposition, a fast-growing, agile, and innovative organization, and a commitment to continuous improvement. We value inclusivity, innovation, agility, and drive. Compensation is competitive, with a range of benefits and bonus potential.

If you're interested but unsure if you meet all criteria, we encourage you to chat with us. We welcome applications from diverse backgrounds.

Equal Opportunities

Radius is an equal opportunities employer, committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.

Additional Notes

We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. Agencies should only send CVs if authorized by our Talent Team.