Account Manager Team Lead, EMEA

Sedex; London; On-site; GBP 45,000 - 80,000; Full time

Job description

About Sedex

Sedex is a trusted partner for over 85,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

This role’s main goal is to lead, motivate, support, and drive the performance and workflow of the Account Management team. Evolving sales processes and cycles that support the core business goals of supplier membership growth, additional revenue, retention, and customer satisfaction.

Expanding and maintaining relationships with strategically important customers and, in doing so, have the Account Management Team reach their full potential to build strategic and valued relationships across their portfolio, increasing customer satisfaction.

Ensuring high and consistent levels of customer service and technical support are provided to customers and all other stakeholders.

Key Responsibilities

• Build and evolve an appropriately skilled and qualified Account Management team based on the company’s current and future goals.
• Manage, motivate and support the team in delivery of their roles and core outputs.
• Set sales targets, quotas, and approach, using data to accurately track and forecast according to budget.
• Implement and deliver KPIs across the regional team, continuously reviewing ROI across workstreams.
• Sales coaching to optimise delivery on core business objectives and drive development within the team.
• Review and enhance the Account Management Strategy ensuring that the team has a structured approach to understanding customer needs and objectives together with the mechanisms to drive customer value.
• Develop relevant sales enablement documentation to support sales negotiations.
• Design and implement strategic campaigns that generate supplier growth or additional revenue.
• Support the Head of to implement regular reporting outputs for the leadership team.
• Act as key stakeholder across the global business for the customer portfolio, sharing insights, successes, and opportunities to expand our offering further.
• Escalate issues to the Head of in a timely manner and undertake necessary steps to ensure resolution and root cause analysis.
• Sign-off on service agreement documents at the point of sale.
• Own and resolve customer complaints in a timely manner, ensuring that both Sedex and the customer’s needs are considered.
• Seek opportunities to improve processes that will have a direct and positive impact on the customer journey and create team efficiency.
• Work closely and collaborate with a variety of internal business teams and stakeholders.
• Ability to be in the regional office, meeting internal and external stakeholders face to face. Ability to travel to customers on occasion if required.

Knowledge, Skills & Experience

• 5+ years' experience in a sales-focused team management role.
• Excellent leadership qualities with proven ability to coach, drive long-term sales strategies, develop and successfully manage a team of high-performing Account Managers to meet and exceed KPIs.
• Familiarity with managing customers in a SaaS or similar product environment.
• Ability to demonstrate an understanding of data analysis and an ability to extract useful insights from raw data and information for the purpose of strategy creation, furthering key account agendas, and enabling the achievement of goals and targets.
• Experienced in developing a range of productive relationships and fostering a team ethic. Strong collaboration and influencing skills, ability to demonstrate stakeholder management.
• Driven to work in a fast-paced, ambiguous, ever-changing environment, and can organise and prioritise your work independently.
• Excellent communication and presentation skills with experience in strengthening and developing relationships at a decision-maker level.
• Innovative, critical, and creative thinking in finding solutions that exceed customer expectations, with the ability to be agile in an ever-changing environment.
• Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.
• Knowledge of Salesforce and ThoughtSpot.
• Knowledge of procurement systems, Responsible Sourcing and SaaS is an asset but not mandatory.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
• Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity, ensuring that all employees feel empowered to contribute, collaborate, and excel. We celebrate diversity in all its forms, recognizing that our strength lies in the variety of experiences, perspectives, and ideas that each individual brings to the table.

By embedding these values into our daily practices, we ensure that we not only meet our business objectives but also create a lasting, positive impact on our people, our customers, and the communities we serve.

Privacy Policy

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