ACCOUNT MANAGER – STRATEGIC ACCOUNTS

BELFOR UK Ltd; West Midlands; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Leave: 28 days

Pension scheme

Life Insurance

Health plan

Employee assistance program

Induction & e-learnings

Eye test

Job summary

BELFOR UK Ltd is seeking a proactive client relationship manager to drive delivery for a major strategic account. You will liaise with senior stakeholders, manage MI and service data, and ensure service levels and contractual obligations are met across locations in the UK.

The role involves coordinating cross-functional teams, attending client reviews and visits, and identifying improvements to enhance the client experience. Travel to client sites will be required.

Qualifications

• Experience managing strategic client accounts.
• Strong ability to build relationships with senior stakeholders.
• Proven experience producing MI reports and service data.
• Willingness to travel as required (UK).
• Excellent communication and problem solving skills.

Responsibilities

• Support the management and development of a major strategic client account.
• Build strong relationships with key client contacts and internal stakeholders.
• Act as day-to-day contact for client queries and requests.
• Produce, analyse, and present Management Information (MI) and performance reports.
• Monitor account performance against service levels and contractual obligations.
• Coordinate and track client actions, claims and service requests to completion.
• Manage complaints and escalations with relevant internal teams.
• Attend client review meetings and site visits as required.
• Identify opportunities to improve service delivery and client experience.
• Collaborate with Operations, Finance, Claims, and other support functions.
• Maintain accurate records, reporting and account documentation.
• Support account planning and retention activities.
• Ensure compliance with Health & Safety policy relevant to role.
• Any other reasonable management request.

Skills

Client relationship management

Stakeholder engagement

MI reporting

Performance management

Service delivery

Account planning

Job description

Who we are?

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

Job Description

Working closely with senior stakeholders both internally and externally, you will help ensure client requirements are met, issues are proactively managed, and service standards remain consistently high. A highly visible role offering significant exposure to senior leadership, strategic client management, and the commercial drivers behind a key account relationship. You will support the successful delivery, performance, and ongoing development of a major client relationship. The role will require travel, including to Manchester, Birmingham and client locations as required.

Requirements for Role

• Support the management and ongoing development of a major strategic client account.
• Build strong, professional relationships with key client contacts and internal stakeholders.
• Act as a day-to-day point of contact, ensuring client queries and requests are handled efficiently and professionally.
• Produce, analyse, and present Management Information (MI), performance reports, and service data.
• Monitor account performance against agreed service levels and contractual obligations.
• Coordinate and track client actions, claims, service requests, and ongoing initiatives through to completion.
• Manage complaints and escalations alongside relevant internal teams, ensuring prompt and effective resolution.
• Attend client review meetings, operational meetings, site visits, and industry events as required.
• Identify opportunities to improve service delivery and enhance the client experience.
• Work collaboratively with Operations, Finance, Claims, Complaints, and other support functions to ensure seamless service delivery.
• Maintain accurate records, reporting, and account documentation.
• Support account planning activities and contribute to the retention and growth of the client relationship.
• Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with
• Any other reasonable management request
• 28 days Annual Leave
• Annual Pay Review
• Workplace Pension Scheme
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Annual Flu vaccination
• Full Uniform
• Eye Test