Account Manager - Stakeholder Communications Agency

Black Sun Plc; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading professional services company in London seeks a highly motivated individual to join their client communications team. You will manage multi-channel communication projects for a blue-chip client base, focusing on client relationship management and delivering high-quality service. This role requires excellent writing and communication skills, a minimum of 2.5 years of experience, and offers a hybrid working environment.

Benefits

Access to training programs

Opportunity for career development

Collaborative work environment

Qualifications

• Must have a minimum of 2.5 years of experience in corporate marketing and communications.
• Excellent writing, editing, and proofreading skills are essential.
• Ability to manage multiple urgent priorities and conflicting demands.

Responsibilities

• Manage the delivery of assigned mixed-media projects.
• Build strong client relationships and maintain client satisfaction.
• Develop strategies for managing project budgets and costs.

Skills

Communication skills

Attention to detail

Writing and editing skills

Interpersonal skills

Education

2.5 years agency or client-side experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This is a fantastic opportunity to join one of our client communications teams and deliver high calibre, multi-channel communications solutions for our blue-chip client base. This can include annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres and wider website content and communications initiatives.

Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. You will have access to a full programme of training and plenty of autonomy to develop new skills and contribute ideas. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the company. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding.

By joining us you will be working on a hybrid model and have a wonderful opportunity to explore our picturesque offices in Bishops Park, Putney Bridge

Why this job?

You will be instrumental in helping clients shape their communications strategies to positively influence and impact their key stakeholder audiences.
It's a genuine opportunity to work in a fast-moving environment across a range of channels and audiences.
You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors.
It's a fantastic chance to grow and expand your responsibilities as part of a career development plan.

Overview of the role

Our client communication teams are looking for a highly motivated and ambitious individual, who is looking to deliver high calibre, multi-channel communications
solutions for our blue-chip client base, including annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres, website maintenance and social media campaigns.

In the Account Management teams, you will engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client's strategy and business model as well as a deep knowledge of best practice and market trends in financial and non-financial reporting. In time you will have the opportunities and platform to develop your career within this growing and highly ambitious organisation.

The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, strong communication and interpersonal skills, creative flair and want to participate in building one of the largest and most successful professional service companies of its kind.

Responsibilities:

Account management

• Successfully manage the delivery of assigned mixed-media projects, taking responsibility for all deliverables
• Develop an intrinsic understanding of your clients' business model and strategy
• Effectively manage each project stage
• Accurately prepare all project documentation
• Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions

Client relationship management

• Proactively build strong client relationships with your day-to-day client contacts
• Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients' expectations

Commercial responsibility

• Work closely with your team leader to develop your commercial awareness of Black Sun's job costing and fee structures
• Effectively manage project budgets by implementing all Black Sun's quality assurance and financial processes
• Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients

New business and client development

• Work closely with team leaders to successfully identify new business opportunities from your existing clients, writing client proposals and effectively presenting concepts and delivery presentations
• Support the new business process by assisting with the delivery of new business proposals

Research and strategic development

• Support internal teams with Black Sun's research into best practice corporate communications by conducting research
• Continually drive your understanding of our clients' businesses, the industries they operate in, and trends in best practice corporate communications

Qualifications, experience & skills:

Minimum 2.5 years agency or client-side experience, ideally within corporate marketing and communications.

Excellent writing, editing, proof reading skills are essential.

Strong communication and interpersonal skills are essential.

Exceptional attention to detail; and

Be fully conversant with Microsoft Word, Excel, and PowerPoint.

Your personal qualities:

Strong interpersonal and communications skills necessary to build trust and respect both externally and internally.

High-quality service ethic and committed to customer service excellence.

Ability to manage many urgent and often conflicting priorities.

Strong 'can do' attitude with an innate ambition to take initiative and work by yourself as well as in a team.

Flexibility and team focussed approach with a 'roll up your sleeves' attitude to getting the job done; and

A great sense of humour and fun!