Account Manager - SEO & Digital Marketing

TN United Kingdom; Swindon; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking digital marketing agency that values work-life balance and career growth. In this remote/hybrid role, you will excel as a client/account manager, driving client success through strong relationships and effective project management. With a culture that prioritizes flexibility and well-being, you will enjoy benefits like a 9-day fortnight and enhanced parental leave. If you thrive in a fast-paced environment and are passionate about delivering results, this opportunity is perfect for you.

Benefits

9-day fortnight

Enhanced parental leave

Mental health support

Counselling services

Cycle-to-work schemes

Flexible working options

Bank holidays off

Agency shutdown during Christmas and New Year

Qualifications

• 3+ years experience as a client/account manager in digital marketing.
• Proven track record in account growth and retention.

Responsibilities

• Build strong client relationships and understand their needs.
• Coordinate delivery teams to ensure client satisfaction.
• Manage projects and track renewal dates for upselling.

Skills

Commercial acumen

Client/account management

Project management (Asana)

SEO experience

Team management

Excellent communication

Leadership skills

Calm under pressure

Tools

Asana

Job description

Social network you want to login/join with:

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Client:

accelerate agency

Location:

Swindon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2e6fbeb77089

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Job Description

This is a Remote / Hybrid position

Why join us?

We are a digital marketing agency that champions work-life balance and career growth. Our culture prioritizes flexibility, well-being, and professional development. Enjoy benefits like a 9-day fortnight (every other Friday off, paid), enhanced parental leave, and a flexible working schedule. If you thrive in a fast-paced, client-focused environment and want to work with a team that values your time and expertise, we’d love to hear from you!

What we’re looking for

We’re looking for an experienced client/account manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling. We promote a culture of work-life balance where we encourage staff not to work late, take time back in lieu if they need, and have the option of participating in a 9-day fortnight work pattern (every other Friday off, paid).

Responsibilities of the role include:

• Building client relationships: Know everything about your clients, from their financial calendar to internal org structure, and personal details like birthdays and anniversaries.
• Understanding what success looks like for your clients and translating that effectively to your SEO strategist to deliver results that aid retention and upselling.
• Leading our delivery teams: Coordinate all delivery teams to meet client needs, ensuring client satisfaction and retention, galvanizing teams to deliver according to expectations.
• Managing commercials: Keep track of renewal dates, create campaigns, performance reports, and growth projections to encourage renewals and upsells.
• Project management: Prioritize workloads based on client value, manage expectations, and ensure projects stay within scope.
• Leading direct reports: Lead client executives, support their work, and foster a positive, balanced team environment with professional development plans.

Company structure: Our client/account managers collaborate with project managers and SEO strategists within dedicated pods, each managing up to 10 clients.

Requirements

Skills required for the role include:

• Great commercial acumen with a proven track record of growing accounts.
• At least 3 years of experience as a client/account manager in a digital marketing or SEO agency.
• Experience with project management tools (preferably Asana).
• SEO or digital marketing experience.
• Experience managing a team.
• Excellent communication and leadership skills.
• Calm under pressure and able to juggle multiple clients and deadlines.

Benefits

• Holiday benefits including a 9-day fortnight, bank holidays off, and agency shutdown during Christmas and New Year.
• Wellness & Lifestyle perks such as mental health support, counselling, discounts, and cycle-to-work schemes.
• Career & Development opportunities including professional development planning, a yearly budget, and parental leave enhancements.
• Flexible working options with flexitime and office access as needed.

We are an equal opportunities employer. Please inform us in advance of any reasonable adjustments needed for the application or interview process.