Account Manager / Senior Account Manager

JR United Kingdom; Loughborough; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A creative agency in Loughborough seeks an Account Manager/Senior Account Manager adept at building client relationships and managing projects. The role involves a mix of client interaction and strategic campaign planning, aiming to deliver innovative marketing solutions for B2B clients. Candidates should have strong communication, project management skills, and a collaborative attitude to thrive.

Benefits

24 days annual leave plus bank holidays

Generous pension contribution

Opportunities for career progression

Flexibility in work schedule

Regular mentoring and industry events access

Qualifications

• 5+ years' experience in an agency environment (brand, creative or digital).
• Track record of growing client accounts and delivering standout work.
• Confidence with budgets, timelines, and project management tools.

Responsibilities

• Building trusted long-term relationships with clients.
• Leading projects from kick-off through to delivery.
• Tracking performance and optimizing strategies.

Skills

Communication

Project Management

Client Relationship Management

Digital Marketing

Job description

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Account Manager / Senior Account Manager, loughborough

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Client:

Cite

Location:

loughborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We’re on the lookout for a bright, driven Account Manager or Senior Account Manager to join our growing team. If you’ve got a knack for building great client relationships, love delivering standout creative and digital work, and can juggle multiple projects like a pro, we’d love to hear from you.

And if you come with a solid grounding in digital marketing — particularly around channel strategy and campaign planning — that’s a definite bonus (although not essential). Many of our clients are actively using marketing automation platforms, running nurture programmes, and investing in paid social campaigns, so having a good working knowledge of how these pieces fit together would be a real advantage.

Who we are

We’re Cite – a strategic creative agency that specialises in brand and digital. We work with some of the biggest B2B names in the UK, Europe and the US, helping them make sense of who they are and how they show up in the world.

Our thing? Untangling messy brands. We bring clarity, purpose, and creativity to brand positioning – and bring it all to life through bold ideas, clever campaigns, and digital experiences that connect.

Clients you might know include Knauf, DHL, Harvard University, Tata Steel, and LINK (yes, the one on your bank card).

What you’ll be doing

This is a hands-on, client-facing role, where you’ll be a key point of contact for our biggest accounts. Here’s what you’ll get stuck into:

• Building trusted, long-term relationships with clients
• Spotting opportunities to grow your accounts – and going after them
• Leading projects from kick-off through to delivery
• Writing proposals, planning resources, managing timings and budgets
• Briefing creative, digital, content and tech teams
• Working with our planners to craft campaigns that are insight-led and commercially smart
• Tracking performance and always looking for ways to optimise

What we’re looking for

We’re not just hiring your experience – we’re hiring your attitude. If you’re curious, collaborative, commercially sharp, and ready to make things happen, you’ll fit right in.

You’ll also ideally bring:

• 5+ years' experience in an agency environment (brand, creative or digital)
• A track record of growing client accounts and delivering standout work
• Confidence in translating complex client challenges into smart briefs
• Brilliant communication skills – written, verbal and everything in between
• A calm head under pressure, with a bias for action
• Confidence with budgets, timelines and project management tools
• A natural ability to read people and build rapport fast

The kind of person we love working with

• You’re curious – you ask questions, challenge the brief, and love learning
• You care – about your clients, your work, your team
• You’re commercially aware – you can sniff out an opportunity and know how to chase it
• You’re a people person – relationships are your thing
• You’re ambitious – you want to grow, and you want to grow with us

How we work

We’re hybrid – we mix up working from our Leicester HQ with remote working. We don’t count days in the office, but we value face time when it matters: onboarding, team meetings, project kick-offs, the odd pizza lunch.

To help you hit the ground running, we suggest 2-3 days a week in the office for the first few months.

What we believe in

• We, not me
• Beyond the brief
• Relationships are everything

Find out more on our values here https://cite.co.uk/culture-careers/

We’re a tight-knit team that cares about doing great work, supporting each other, and constantly pushing ourselves to do better.

What you get

• 24 days of annual leave, plus bank holidays and an extra day for your birthday. Allowance increases with length of service (up to 28 days)
• Generous pension contribution - we pay the full 8% into your pension so if you don’t want to contribute, more you don’t have to.
• Flexibility – we believe in balancing focused remote work with purposeful time in the studio
• Career progression, regular mentoring, and opportunities to grow quickly
• Opportunity to attend industry events, webinars and briefings - we’re big fans of Agency Hackers live and online events and attend regularly
• Regular knowledge sharing through our lunch and learn sessions
• A creative, supportive team culture that values both people and performance

How to apply

Sounds like your kind of role? Great.

Please send your CV and a brief covering note to [emailprotected] , explaining why you believe you’d be a good fit.

Our process:

• A short online chat (30–45 mins) to get to know each other
• A face-to-face interview (60–90 mins) with a member(s) of our management team