Account Manager - Sales Support

Daisy Communications; Burnley; On-site; GBP 24,000; Full time

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £23,809.50 per annum
Location: Nelson
Working Hours: Flexible between 08:30am – 17:30 Monday to Friday (37.5 hours flexible start & finish over 5 days)

To provide administrative support to sales colleagues, generating contracts, sourcing contractual documentation to calculate termination fees / renewal dates and costs as well helping with the placement and completion of customer contracts.

Producing reports and updates for business analysis and assisting with the quality control checks for the departments. Supporting a desk and field team ensuring information is accurately relayed and reported.

Responsibilities:

• Monitoring communications channels and updating CRM with information
• Sending contracts out via e-signature and processing sales orders
• Providing billing and account insight reports for sales agents
• Resolving issues on contract queries or rejected orders
• Completing QA checks ensuring compliance with process
• Updating sales performance and reports
• Working with affiliated Daisy brands, communicating and sharing confidential information
• Working as part of a team against agreed framework, SLA’s and KPI’s
• Communication with customers will occasionally be required to clarify information available
• Carry out any ‘ad hoc’ assignments as and when required.

Qualifications

• Previous administration experience desired
• Able to work independently and as part of a team
• Keen eye for detail and ability to check own work diligently
• Knowledge of Microsoft Office 365 including Outlook, Word and Excel
• Ability to communicate effectively with internal and external customers
• Keen to self-learn and develop skills
• Used to working on internal CRM systems and databases

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

• 25 days holidays, plus bank holidays.
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products

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