Account Manager Sales & Marketing · enable.services Ipswich

Enable Services; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital transformation consultancy is seeking an Account Manager to maintain and develop long-term client relationships. The role involves ensuring client satisfaction, promoting retention, and identifying growth opportunities through upselling. The ideal candidate will have at least 2 years of experience in account management and excellent communication skills.

Benefits

21 days annual leave plus bank holidays and birthday off

Break out areas and kitchen facilities

Opportunities to travel

Collaborative environment fostering creativity

Career development pathways

Comprehensive training provided

Qualifications

• Minimum of 2 years’ experience in Account Management or Client Success.
• Ability to manage multiple clients and responsibilities concurrently.
• Strong relationship-building skills with a client-first approach.

Responsibilities

• Serve as the main contact for assigned clients, ensuring their needs are fully understood.
• Drive additional sales within existing accounts through upselling and cross selling.
• Monitor and forecast key account metrics and performance indicators.

Skills

Client relationship management

Communication

Attention to detail

Organizational skills

CRM software familiarity

Job description

About the Role

As an Account Manager at enable.services, you will play a vital role in maintaining and developing long term relationships with our valued clients. From day one, your focus will be on delivering measurable results, supporting clients throughout their journey, and identifying opportunities to introduce our digital solutions.

You’ll serve as the primary point of contact for a portfolio of clients, working closely with internal teams to ensure a smooth, value led experience. Your aim will be to foster client satisfaction, promote retention, and uncover growth opportunities through upselling and cross selling.

Key Responsibilities

• Serve as the main contact for assigned clients, ensuring their needs are fully understood and addressed.
• Build and sustain strong, long term relationships with clients.
• Ensure timely and effective delivery of products and services.
• Drive additional sales within existing accounts through upselling and cross selling.
• Identify and pursue new opportunities within current client portfolios.
• Collaborate with internal teams to provide a seamless service across all client touchpoints.
• Monitor and forecast key account metrics and performance indicators.
• Maintain accurate, up-to-date records of all client communications and transactions.
• Lead quarterly Impact Review sessions to ensure objectives are being achieved and value is being delivered.
• Work with the sales team on new business opportunities.

Benefits

• 21 days’ annual leave plus bank holidays and your birthday off
• Break out areas and kitchen facilities
• Opportunities to travel
• A collaborative environment that fosters creativity and personal growth
• Career development pathways
• Comprehensive training provided in-house and with our partners

Required Skills & Experience

• A minimum of 2 years’ experience in Account Management or Client Success
• Ability to manage multiple clients and responsibilities concurrently
• Excellent verbal and written communication skills
• Strong relationship-building skills with a client first approach
• Exceptional attention to detail and organisational skills
• Familiarity with customer success or CRM software

Who are enable.services?

We are Digital Transformation Consultants who design and deliver bespoke digital solutions. As partners of SugarCRM, Mautic, Make, and EspoCRM, we’re proud to work on exciting and impactful projects with our clients.

Working Environment

At enable.services, we’re more than just a team, we’re a family. Our positive, creative culture encourages collaboration, openness, and personal growth. We support one another and celebrate our successes together.