Account Manager SaaS & Maritime (f/m/d)

Kaiko Systems; London Borough of Harrow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading tech company in the maritime industry is seeking an Account Manager in London. This role involves managing client relationships, ensuring satisfaction, and identifying growth opportunities. Join a collaborative team focused on innovation and customer success.

Benefits

27 vacation days

Hybrid & remote options

Qualifications

• 3+ years of account management experience, preferably in maritime or tech.
• Strong understanding of client relationship management.

Responsibilities

• Manage and grow relationships with European clients.
• Ensure exceptional service and satisfaction for assigned accounts.

Skills

Communication

Client Relationship Management

Proactive

Education

Account Management Experience

Tools

CRM Tools

Job description

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Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence.

With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best.

At Kaiko Systems, we’re not just building technology — we’re delivering solutions that make a real difference in people’s work lives and their professional environment. Join us as we navigate the future of maritime together.

Your mission

As an Account Manager based in London, you will play a pivotal role in managing and growing relationships with our European clients. You’ll act as the primary liaison between Kaiko Systems and our customers, ensuring they derive maximum value from our solutions while identifying opportunities for growth and upselling.

Your Skillset To Navigate Success

• Renew contracts and provide cross- and upsell opportunities to increase revenue and drive sustainable growth.
• Serve as the primary point of contact for assigned client accounts, ensuring exceptional service and satisfaction.
• Develop and maintain deep relationships with maritime clients, understanding their needs and challenges.
• Oversee the implementation and onboarding of Kaiko Systems’ solutions, driving successful adoption.
• Collaborate with sales and product teams to identify opportunities for product upgrades or additional services.
• Monitor and report on client satisfaction, usage metrics, and feedback to improve service delivery.
• Represent Kaiko Systems at industry events and networking opportunities.
  
  

Your profile

• 3+ years of account management experience, preferably in maritime, tech, or SaaS industries.
• Strong understanding of client relationship management and retention strategies.
• Excellent communication and interpersonal skills with the ability to navigate technical conversations.
• Proactive, results-driven, and skilled at identifying growth opportunities.
• Knowledge of maritime industry trends is a plus.
• Experience with CRM tools and data-driven account management processes
  
  

Worried you don’t check every box? If this role excites you, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we’re looking for—either for this role or another one!

Why us?

• Join a Company in a stable, well-funded industry
• Get 27 vacation days on top of public holidays to refuel your energy
• Balance your personal and professional life seamlessly and make use of hybrid & remote options
• Be part of a collaborative team where quick decision-making and pragmatic solutions drive meaningful impact
  
  

At Kaiko Systems, we believe that innovation thrives when diverse perspectives come together. As a forward-thinking maritime tech startup, we are committed to building an inclusive workplace where everyone feels empowered to contribute their unique talents and experiences.

We value every individual’s cultural background, gender identity, age, ability, or any other characteristic that makes you who you are. By embracing these differences, we create an environment where collaboration flourishes and ideas grow. If you share our passion for revolutionizing the maritime sector through technology, we’d love to hear from you. Let’s chart new waters together.

About Us

We’re a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we’ve aligned on a set of values that guide us:

• Be the G.O.A.T — We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn
• Promote Joy, Respect & Sincerity — We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together
• Have the Customer at Heart — We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively
  
  

These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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