Account Manager - Print / POS - Bishop's Stortford

The Delta Group; Little London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading visual communications specialist in the UK is seeking an Account Manager to oversee client accounts and manage projects from start to finish. The role involves ensuring customer satisfaction through high-quality service delivery and managing multiple projects concurrently. Ideal candidates will have strong POS experience, excellent organizational skills, and the ability to build positive relationships with both internal and external stakeholders. This position offers an opportunity to work in a dynamic environment with a talented team.

Qualifications

• Must have previous POS experience and good understanding of print & production processes.
• Ability to manage multiple projects simultaneously.
• Good accuracy and attention to detail.

Responsibilities

• Manage projects from start to finish while ensuring high customer satisfaction.
• Take briefs from clients and ensure smooth project processing.
• Build and develop excellent relationships with internal stakeholders.

Skills

POS experience

Project management

Organizational skills

Attention to detail

Interpersonal skills

Communication skills

IT skills (MS Word, PowerPoint, Excel)

Job description

The Account Manager will work on a number of client accounts and manage projects from start to finish, ensuring high level of customer satisfaction. You will be working on various world-class marketing campaigns including temporary, permanent and semi-permanent POS activations. The applicants will be pro-active in their approach towards the clients and helping them meet all business objectives.

Candidates should have experience in working directly with brands and retailers, taking production briefs and have a good understanding of the print & production processes. Supporting the Group Account Director in providing excellent services, the Account Manager will be responsible for time and cost management of their own projects to always deliver against agreed SLA's and KPI's.

We are looking for a passionate and driven Account Manager who will work alongside a talented and friendly team.

Primary Objectives

• Manage projects from start to finish paying close attention to detail and being mindful of the clients' requirements and company's business needs.
• Take briefs from Group Account Director or clients and ensure that all relevant information is captured to process projects smoothly internally.
• Continually look at improving processes that will benefit both the clients and the business. Discuss with the Group Account Director and take ownership in finding effective solutions and sharing best practices amongst the team.
• Display a positive 'can do' attitude, manage client expectations when required, and deliver exceptional services.
• Build and develop excellent relationships with internal stakeholders including the studio, structural, estimating, production, finance, and account teams to ensure that everyone is working together to deliver excellent services to the clients.
• Take a hands-on approach to resolve issues and tackle challenges, taking guidance from the Group Account Director.
• Continually look for new opportunities and drive growth within your client accounts. Manage and take full ownership of your projects from briefing to delivery, ensuring the successful execution of key campaigns within timeline and budget.
• Attend client briefing meetings as and when required. Have a pro-active role in offering advice and support.
• Create critical paths based on clients and retailers deadlines, making sure that the production team is aware of the projects and timelines.
• Ensure commercial governance on all projects and provide client POS in a timely manner.
• Provide the Group Account Director with suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working and seeking cost savings.
• Spend time in stores viewing marketing campaigns and consider how they have been implemented to suggest ideas and improve offering.
• Maintain the WIP to-to-date at all times, including commercial data that is used for forecasting purposes.
• Ensure that all client information is kept up to date and accurate at all times.
• Work with the Group Account Director to create any required reporting or forecasting for the clients and business.

Requirements

• Must have previous POS experience - good understanding of the print & production processes.
• Ability to manage multiple projects simultaneously.
• Good organisational skills with ability to prioritise work to meet clients expectations.
• Good accuracy and attention to detail.
• Good interpersonal skills, able to develop positive relationships with both internal and external stakeholders.
• Good communication skills.
• Confident in front of clients, internal and external stakeholders.
• Be able to work onsite with clients.
• Demonstrates a positive and 'can do' approach at all times.
• Ability to be adaptable to business needs.
• Willingness to embrace change and look for ways to improve.
• Good IT skills, especially MS Word and PowerPoint, and Excel.

About The Delta Group: We are the UK & Ireland's leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.