Account Manager – PhorestPay Features

Phorest; Mole Valley; Hybrid; GBP 30,000 - 50,000; Full time

Job description

About Phorest

Phorest is the leading payments solution in salon software, trusted by salons globally. We empower salon owners to thrive through smart, integrated tools that streamline operations, enhance client experience, and simplify how they get paid. Phorest Pay allows salons to manage every part of the payment journey—directly within the software.

The Opportunity

We're looking for an enthusiastic PhorestPay Account Manager to drive adoption and success of Phorest Pay terminals and features across UKI client base. This role is focused on helping salons to get the most from our payments offering—including online booking payments, card terminals, PhorestTips, Online Gift Vouchers, and the Online Store. You’ll play a key role in ensuring clients are supported, engaged, and set up for success.

What You'll Do

• Retention & Growth: Spot opportunities for feature expansion, upsell, and improved client satisfaction.

• Client Relationship Management: Build and maintain strong relationships with salon owners and managers, offering expert guidance and ongoing support.

• Feature Activation & Adoption: Encourage and support the use of Phorest Pay features including:

  • Online booking payments

  • In-salon card terminals

  • PhorestTips

  • Online gift vouchers

  • Online store functionality

• Onboarding & Education: Deliver clear, confident onboarding sessions and training to help clients feel empowered using payment tools.

• Insight Sharing: Gather feedback and usage insights to help improve the product experience across the team.

• Performance Monitoring: Track client activity and success metrics to ensure they’re gaining maximum value from Phorest Pay.

Who You Are

• 2–4 years in Sales, Account Management, Customer Success, or a client-facing role in SaaS or tech.

• Excellent communication and relationship-building skills.

• Confident in leading conversations, providing training, and solving problems.

• Organised, proactive, and comfortable working across multiple accounts.

• Experience working with CRM systems to manage accounts and track client activity.

• Experience working in the salon industry is a plus.

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.