Account Manager - Patricia White's

TN United Kingdom; Horley; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An established care agency is seeking a dedicated Account Manager to oversee client relationships and caregiver assignments. This hybrid role, primarily based in Horley, offers the opportunity to make a meaningful impact in the lives of clients and caregivers alike. With a focus on compassion and customer service, you will manage inquiries, ensure seamless service delivery, and contribute to continuous improvement initiatives. Enjoy a supportive work environment with opportunities for career progression and a strong emphasis on personal development. Join a passionate team committed to delivering quality care and making a difference.

Benefits

Performance-based bonuses

25 days annual leave plus birthday off

Career progression opportunities

Learning and development resources

Paid volunteering time

Qualifications

• Compassionate and customer-oriented individual with strong interpersonal skills.
• Experience in a customer service or client-facing role preferred.

Responsibilities

• Manage a portfolio of clients and caregivers, ensuring their needs are met.
• Provide guidance and support to clients throughout the care process.

Skills

Interpersonal Skills

Customer Service

Organizational Skills

Microsoft Office Proficiency

Flexibility

Job description

Account Manager – Hybrid Working between Horley and Home (4 days in office) - £25-27 per annum, dependent on skills and experience. (We are moving to Leatherhead, Surrey towards the end of the year)

Responsibilities:

• Managing a portfolio of clients and caregivers
• Matching caregivers to clients considering their specific needs and preferences
• Providing guidance and support to clients throughout the care process
• Handling incoming calls from caregivers and addressing their inquiries promptly
• Providing accurate handovers to colleagues to ensure seamless service delivery
• Supporting continuous improvement to streamline operations and enhance service quality
• Undertaking call-out duties on rotation

Who are we looking for?

• Compassionate, customer-oriented, and thrive in a fast-paced environment
• Strong interpersonal skills and ability to connect with people from diverse backgrounds
• A genuine passion for helping others and making a positive impact
• Inspiring and passionate about working within care
• Previous experience in a customer service or client-facing role preferred
• Excellent organisational skills and attention to detail
• Flexibility to work occasional weekends and be on-call as needed
• Microsoft Office proficiency – including Excel

Benefits:

• Performance-based bonuses and 25 days annual leave plus your birthday off
• Career progression opportunities within Trinity Group
• Learning and development resources
• Paid volunteering time

About us:

Patricia White’s is a nationwide Introductory Care agency, established over 35 years ago. Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, and others. We are passionate about delivering quality care with a team of brilliant people.

Work Patterns:

9am – 5pm, with on-call weekends on rotation