Account Manager - Education New London - Commercial

Economist Group; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance their B2B business. This role focuses on managing client relationships post-sale, ensuring smooth onboarding, and maximizing client engagement. You will play a crucial role in supporting clients to derive value from their investments while contributing to business development and internal process improvements. If you thrive in a collaborative environment and possess a commercial mindset, this opportunity offers a chance to make a significant impact in a forward-thinking organization dedicated to excellence and innovation.

Benefits

Incentive Programme

Generous Annual Leave

Parental Leave Policies

Volunteering Days

Well-being Support

Free Access to Economist Content

Qualifications

• Experience in account management or customer success, preferably in B2B or education.
• Familiarity with corporate training or adult education.

Responsibilities

• Coordinate learner onboarding and ensure a seamless client experience.
• Support delivery of in-person and virtual masterclasses.

Skills

Account Management

Client Services

Communication Skills

Stakeholder Management

Detail-oriented

Commercial Mindset

Education

Bachelor's Degree

Tools

Salesforce

Excel

Google Slides

PowerPoint

Job description

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

Economist Education delivers high-quality online and live learning experiences designed to help professionals thrive in a complex world. Built in collaboration with leading journalists and editors from The Economist, our courses blend editorial insight with practical application — helping individuals and organisations improve how they think, write, lead, and engage with global issues.

We are seeking an Account Manager to support the continued growth of our B2B business. This role is focused on managing a portfolio of business clients post-sale — ensuring smooth onboarding, learner engagement, reporting on outcomes, and surfacing opportunities for repeat business. The successful candidate will play a key role in helping clients get value from our products, while improving internal processes and supporting our long-term commercial goals. The role will also contribute to early-stage business development, including following up on leads and joining discovery calls for custom projects, helping to ensure alignment between client needs and delivery.

How you will contribute:

• Coordinate learner onboarding by liaising with clients and our delivery partner (GetSmarter) to ensure users are correctly set up and gain timely access to the platform.
• Ensure a seamless client experience throughout the learning journey — acting as the main point of contact, resolving issues, and helping clients get the most value from their investment.
• Support delivery of in-person and virtual masterclasses, including scheduling sessions, confirming tutor availability, briefing clients on what to expect, and ensuring all parties are prepared.
• Provide meaningful insight to clients by preparing and sharing reports on learner progress, engagement, and completion — and helping clients understand where value was created, what worked well, and how it aligns with their goals.
• Use learning outcomes and feedback to build our story — identify strong examples of impact, contribute to case studies, and contextualise client success by comparing it to similar organisations or market norms.
• Own the account view for existing clients — keeping track of key accounts, flagging opportunities for rebuys or expansions, and working alongside sales to support proactive planning
• Support client growth conversations where appropriate, such as identifying follow-on needs or facilitating small-scale expansions — working alongside the sales team to ensure clients are aware of relevant opportunities.
• Contribute to early-stage business development, including following up with leads via email, attending initial meetings for potential custom projects, and helping scope client needs — working closely with the Head of Sales to align expectations and delivery feasibility.
• Contribute to internal process improvements, including invoicing workflows, data capture, client documentation, and supporting scalable account management practices.

You're a good fit if you have:

• Experience in an account management, customer success, or client services role (B2B or education sector preferred)
• Familiarity with learning and development, corporate training, or adult education
• Excellent communication and stakeholder management skills — written and verbal
• A structured, detail-oriented approach to managing multiple clients and deadlines
• Experience with Salesforce or similar CRM, and confidence in using Excel, Google Slides or PowerPoint for reporting
• A commercial mindset — able to spot opportunities for client growth, even if not directly responsible for selling
• A collaborative, proactive attitude and comfort working in a small, entrepreneurial team
• Experience working with online l earning platforms (e.g. LMS systems)

#LI-Hybrid

What we offer

Benefits
We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered.

Our Values
Our values are a collective set of beliefs and behaviours that strengthen The Economist Group's purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world.

Independence
We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world.

Integrity
We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency.

Excellence
We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation.

Inclusivity
We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully.

Openness
We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood.

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.

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