Account Manager - Mid Market

Cornerstone onDemand; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading SaaS company in London is seeking an experienced Account Manager to manage and grow customer relationships. The ideal candidate will have over 5 years of experience in a customer-facing role, excelling in solution selling and account management. This role offers significant opportunities for career growth and financial upside in a supportive environment.

Qualifications

• 5+ years in a customer-facing role with account management or sales in SaaS.
• Experience in solution sales or consulting.
• Strong sales acumen and commitment to diversity.

Responsibilities

• Manage and grow customer relationships.
• Create account strategies for key customers.
• Achieve sales quotas by addressing business challenges.
• Collaborate across functions for customer satisfaction.

Skills

Customer management

Solution selling

Project management

Negotiation

Job description

The Account Manager will be responsible for managing and growing Cornerstone’s customer base. This position requires a rare and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management and customer service.

You’ll divide your time between developing relationships, handling escalations impacting customer satisfaction ratings and identifying new business opportunities within those key enterprise customers. You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful. Due to time zone differences, the Client Sales Manager will need to have a flexible schedule that provides for both access by local customers and headquarters-based colleagues.

This position will report to the Director of Account Management. Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent, but also to retaining phenomenal people.

In this role you will...

• Achieve assigned strategic account objectives and establish strong, long-term client relationships
• Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives
• Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value
• Build and expand relationships “high and wide” in customer organisations to expand the relationship footprint
• Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible

You’ve got what it takes if you have...

• 5 years + min in a customer-facing role along with account management or sales experience in the software industry, preferably SaaS
• Experience of Solution sales or consulting
• Strong sales acumen, negotiation capabilities and a commitment towards winning business are strong assets. Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [e-mail]