Account Manager - Medical Billing

Civica; Amersham; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 Days Annual Leave

Bank holidays - extra days option

Pension contributions

Income protection

Life assurance

Critical illness cover

Private medical insurance

Health cash plan

Dental insurance

Electric vehicle scheme

Affinity groups

Bounty bonus

Job summary

Civica in Amersham is seeking an Account Manager to join the Medical Billing & Collection team on a hybrid basis. You will manage a portfolio of customer accounts, process invoices and payments, and ensure accurate financial administration while delivering excellent service.

The role emphasizes relationship building, attention to detail, and proactive follow-up in a fast-paced environment within the public services software sector.

Qualifications

• Experience in customer service, accounts, collections, or administrative environments.

Responsibilities

• Process invoices, payments, and associated administration accurately and efficiently
• Manage and take ownership of assigned customer accounts
• Proactively follow up on outstanding invoices and payments
• Complete payment reconciliations and account validation activities
• Maintain accurate records and documentation within company systems
• Ensure all customer and financial data is entered accurately
• Support the achievement of team objectives and service standards
• Work collaboratively with colleagues to resolve customer queries and issues
• Carry out additional administrative duties as required to support business objectives

Skills

Customer service

Accounts receivable

Invoices

Payment processing

Data entry

Attention to detail

Communication skills

Organisational skills

Target driven

Excel

Outlook

Word

Tools

Excel

Outlook

Word

Job description

Account Manager

Hybrid, Amersham (3 days per week in the office)

Description

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on over 20 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As part of our Health & Care division, we're looking for an Account Manager to join our Medical Billing & Collection team based in Amersham. This role offers the opportunity to play a key part in delivering exceptional service while managing customer accounts, processing payments, and ensuring high levels of accuracy across financial administration activities.

Why you’ll love this role of Account Manager

If you enjoy building relationships, solving problems, and taking ownership of your work, this role offers a great opportunity to develop your skills within a supportive and collaborative team.

You will manage your own portfolio of accounts while working closely with colleagues to provide excellent customer service, maintain accurate records, and ensure invoices and payments are processed efficiently. No two days are the same, making this an ideal role for someone who thrives in a fast-paced environment and takes pride in delivering high-quality work.

Key Responsibilities

• Process invoices, payments, and associated administration accurately and efficiently
• Manage and take ownership of assigned customer accounts
• Proactively follow up on outstanding invoices and payments
• Complete payment reconciliations and account validation activities
• Maintain accurate records and documentation within company systems
• Ensure all customer and financial data is entered accurately
• Support the achievement of team objectives and service standards
• Work collaboratively with colleagues to resolve customer queries and issues
• Carry out additional administrative duties as required to support business objectives

Requirements

• Experience working in a customer service, accounts, collections, or administrative environment
• Strong attention to detail and commitment to accuracy
• Ability to work independently while knowing when to seek support
• Excellent communication skills with a positive and professional approach
• Strong organisational skills and ability to manage competing priorities
• Comfortable working towards targets and deadlines with limited supervision
• Ability to remain calm and adaptable in a fast-paced environment
• Good Microsoft Office skills, including Outlook, Word, and Excel
• Positive attitude, resilience, and willingness to learn
• Strong teamwork and collaboration skills

Nice to have:

• Previous experience within healthcare, medical billing, or private healthcare environments
• Experience working with financial or accounts management systems
• Understanding of payment reconciliation processes and invoice management

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You’ll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
• Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions - 5% employer match to support your future.
• Income Protection - Up to 75% salary cover for long-term illness.
• Life Assurance - 4x salary tax-free lump sum.
• Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance - Fast access to private healthcare.
• Health Cash Plan - Claim back physio, therapies & more.
• Dental Insurance - Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles.
• Affinity Groups - Join employee-led communities.
• Bounty Bonus - Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.