Account Manager (Maternity Cover)

focusgov; West Midlands Combined Authority; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading digital solutions provider is seeking an Account Manager (Maternity Cover) to support public sector clients. This role involves managing client relationships, ensuring service efficiency, and contributing to product refinement. The position offers a competitive salary, remote work flexibility, and benefits aimed at promoting wellbeing.

Benefits

Private Medical Insurance through BUPA

NEST Pension

Employee Assistance Programme

28 days holiday plus additional days for birthdays

Qualifications

• Experience in digital or marketing agency or software development environment.
• Demonstrable experience managing and growing multiple client accounts.
• Experience working with the public sector is an advantage.

Responsibilities

• Manage work requests and briefs from public sector clients.
• Ensure excellent standards of service and meet personal targets.
• Track sales metrics and pipeline into CRM.

Skills

Excellent communication skills

Ability to manage own schedule

Self-motivated

Education

Minimum of one year in an Account Manager/Executive role

Tools

Microsoft 365

Google Docs

Hubspot CRM

Job description

Full Job Description

We are looking for an Account Manager (Maternity Cover) to join the focusgov team and help us create great digital services that will have a positive impact on vulnerable peoples' lives. Please note this is a fixed-term contract providing maternity cover until the end of August 2026.

We are a leading provider of digital solutions and digital transformation services within social care. We are already working with over forty local authorities throughout the country. Our Care Leavers App is used to provide help and support to young people leaving care, and we have co-produced digital projects for those with special educational needs and disabilities, and children in care. It's an exciting time with lots of genuinely innovative work taking place.

We are now seeking an experienced Account Manager who can build excellent relationships with new and existing clients from the public sector. Our Account Managers are key members within the Client Services team and are responsible for building and growing client relationships, identifying new opportunities for client growth, ensuring excellent standards of service, and meeting personal targets.

Typically, an Account Manager at focusgov will be involved in:

• Managing work requests and briefs from public sector clients, liaising with other team members including designers and developers, preparing and supplying quotes.
• Managing support calls from clients, communicating issues to the technical team, keeping clients updated with progress, and managing issues through to resolution.
• Liaising with Project Managers on individual projects in an advisory capacity, ensuring project deliverables align with the overall account, targets, and business objectives.
• Working with Business Development to identify key individuals in other teams/departments and developing relationships to generate work and revenue.
• Tracking basic sales metrics and pipeline into CRM, SMT, and monthly operational plans, reviewing sales performance against KPIs and targets.
• Sharing knowledge and feedback from existing customers to help refine existing products and develop new ones.
• Ensuring work complies with existing ISO operational procedures and processes.

We welcome candidates with a wide range of experience and backgrounds, but as a guide, we are looking for:

• A minimum of one year in an Account Manager or Account Executive role in a digital or marketing agency, or within a software development environment.
• Demonstrable experience of managing and growing multiple client accounts.
• Ability to manage own schedule, including multi-tasking and prioritising.
• Excellent communication skills and phone manner; able to explain technical matters to non-technical customers.
• Experience using Microsoft 365, Google Docs, and project or task management software.
• Self-motivated with enthusiasm for joining a friendly, innovative team creating solutions for vulnerable members of society.

Additional advantages include:

• Experience with Hubspot CRM.
• Knowledge of the website or app production lifecycle, managing digital projects, or web design/development processes such as UX or accessibility.
• Experience working with the public sector.

Other important points:

• This role is home/remote based. Our team meets a few times a year for collaborative work, but this is optional.
• We are open to candidates from anywhere in the UK, but you must be UK-based.
• This is a fixed-term role until August 2026, with the possibility of extension depending on trading conditions and performance.

Benefits include:

• Salary between £30k and £35k, based on experience.
• Private Medical Insurance through BUPA.
• NEST Pension.
• Employee Assistance Programme and Wellbeing Strategy.
• In-team Mental Health First Aiders and training opportunities.
• 28 days holiday plus additional days for birthdays, Christmas, and New Year.

A job description is available for this role.