Account Manager (Maternity Cover)

JR United Kingdom; Slough; Remote; GBP 30,000 - 35,000; Full time

Job summary

Une entreprise innovante recherche un Account Manager pour un contrat à durée déterminée afin de couvrir un congé maternité. Le candidat idéal gérera les relations clients et développera des opportunités tout en s'assurant que les standards de service sont maintenus. Avec la possibilité de travailler à distance, ce poste est ouvert à des candidats basés au Royaume-Uni, offrant un salaire compétitif et de nombreux avantages.

Benefits

Private Medical Insurance through BUPA

Employee Assistance Programme

Training towards Mental Health First Aiders qualification

28 days holiday plus additional days for birthdays

Qualifications

• Au moins 1 an d'expérience en gestion de comptes dans une agence numérique.
• Expérience démontrable dans la gestion et la croissance de plusieurs comptes clients.
• Capacité à gérer son emploi du temps et à prioriser efficacement.

Responsibilities

• Gestion des demandes de travail et communication avec les clients publics.
• Suivi des métriques de vente et performance des ventes par rapport aux KPIs.
• Collaboration avec l'équipe de développement commercial pour générer des recettes.

Skills

Communication

Gestion du temps

Multi-tâches

Education

Expérience en tant que Account Manager ou Account Executive

Tools

Microsoft 365

Google Docs

Hubspot CRM

Job description

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Account Manager (Maternity Cover), Slough

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

We are looking for an Account Manager (Maternity Cover) to join the focusgov team and help us create great digital services that will have a positive impact on vulnerable peoples' lives. Please note this is a fixed-term contract providing maternity cover until the end of August 2026.

We are a leading provider of digital solutions and digital transformation services within social care. We are already working with over forty local authorities throughout the country. Our Care Leavers App is used to provide help and support to young people leaving care, and we have co-produced digital projects for those with special educational needs and disabilities, and children in care. It's an exciting time with lots of genuinely innovative work taking place.

We are now seeking an experienced Account Manager who can build excellent relationships with new and existing clients from the public sector. Our Account Managers are key members within the Client Services team and are responsible for building and growing client relationships, identifying new opportunities for client growth, ensuring excellent standards of service, and meeting personal targets.

Typically, an Account Manager at focusgov will be involved in:

• Managing work requests and briefs from public sector clients, liaising with other team members including designers and developers, preparing and supplying quotes.
• Managing support calls from clients and communicating issues to the technical team, keeping clients updated with progress, and managing issues through to resolution.
• Liaising with Project Managers on individual projects in an advisory capacity, ensuring project deliverables align with the overall account, targets, and business objectives.
• Working with Business Development to identify key individuals in other teams/departments and developing relationships to generate work and revenue.
• Tracking sales metrics and pipeline into CRM, SMT, and monthly operational plans; reviewing sales performance against KPIs and targets.
• Sharing knowledge and feedback from existing customers to help refine existing products and develop new services.
• Ensuring work complies with ISO operational procedures and processes.

We welcome candidates with diverse backgrounds, but as a guide, we are looking for:

• At least one year of experience in an Account Manager or Account Executive role in a digital or marketing agency or within a software development environment.
• Demonstrable experience of managing and growing multiple client accounts.
• Ability to manage own schedule, multitask, and prioritize effectively.
• Excellent communication skills and a professional phone manner, able to explain technical matters to non-technical customers.
• Experience with Microsoft 365, Google Docs, and project management software.
• Self-motivated with enthusiasm for joining a friendly, innovative team creating solutions for vulnerable members of society.

Additional advantages include:

• Experience with Hubspot CRM.
• Knowledge of website or app production lifecycle, digital project management, UX, or accessibility.
• Experience working with the public sector.

Other important points:

• This role is home/remote based. Team gatherings are optional and occur a few times a year.
• Open to candidates across the UK, but you must be UK-based.
• The role is fixed-term until August 2026, with potential for extension depending on performance and trading conditions.

Benefits include:

• Salary between £30k and £35k depending on experience.
• Private Medical Insurance through BUPA.
• Employee Assistance Programme and Wellbeing Strategy.
• Training towards Mental Health First Aiders qualification.
• 28 days holiday plus additional days for birthdays, Christmas, and New Year.

A detailed job description is available for this role.