Account Manager (Maternity Cover)

Cintra HR & Payroll Services Ltd; Newcastle upon Tyne; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading HR services provider in Newcastle upon Tyne is seeking an experienced Account Manager for a maternity cover role. The successful candidate will ensure outstanding service for a specified group of clients, leveraging their understanding of HR and payroll processes. The role offers a competitive salary and comprehensive benefits, including annual leave and healthcare support.

Benefits

25 days holiday plus bank holidays

Company paid sick leave

Employee Assistance Programme

Health Cash Plan

Cycle to Work scheme

Interest free Travel Loan scheme

Subsidised Parking Permit

Annual office party

Free breakfast items

Qualifications

• Strong understanding of payroll and HR processes.
• Experience as an Account Manager or Sales professional.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Provide outstanding customer experience to HR clients.
• Manage a specific group of clients while collaborating with the team.
• Identify at-risk clients and recommend suitable products.

Skills

Excellent communication skills

Problem-solving skills

Analytical skills

CRM tools proficiency

Organizational skills

Job description

Account Manager (Maternity Cover)

Application Deadline: 31 October 2025

Department: Support

Employment Type: Fixed Term Contract

Location: Newcastle upon Tyne

Reporting To: Head of Support and Account Management

Compensation: £32,000 - £35,000 / year

We’re excited to offer this role as a maternity cover with a focus on the Cintra People HR customer base. The fixed term contract will run for twelve months.

As a member of the Cintra Solvers team, you will play a crucial role in providing an outstanding customer experience across the organisation’s entire client base. While you will focus on managing a specific group of clients, collaboration with the team is essential to ensure seamless service delivery to all clients, regardless of their purchased products.

This role will be based either from our Newcastle or Milton Keynes office.

About the opportunity

This will be a dynamic and fast-paced environment where your excellent communication skills and eagerness to learn will be key in helping clients find the best solutions for their needs. You'll dedicate time to identifying at-risk clients, collaborating with colleagues across the business to address and escalate issues. Your deep understanding of your clients’ needs will enable you to recommend products from the Cintra suite that best support their requirements.

About you

You are an experienced Account Manager or Sales professional with a strong understanding of payroll and HR processes. You have excellent communication, problem-solving, and analytical skills, with the ability to manage multiple priorities under pressure.

You are organised, detail-oriented, and able to build and maintain trusted relationships with clients. You are confident using CRM tools and IT systems to manage accounts effectively and are proactive in learning about new technologies and industry trends. Your professionalism, integrity, and client-focused mindset ensure you consistently deliver outstanding service and support.

What's in it for me?

• Full time holiday entitlement of 25 days plus bank holidays (pro rata part time)
• Company paid sick leave (after qualifying period)
• Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
• Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
• Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
• Interest free Travel Loan scheme (after probation)
• Subsidised Parking Permit at Hoults Yard
• Annual office party
• Free breakfast items

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we do not accept unsolicited CVs from agencies for this position.