Account Manager (London & South East) (Academic Publishing)

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to cover a portfolio of Higher Education institutions in London and the South East. This full-time role involves managing customer relationships, executing strategic sales visits, and utilizing consultative selling techniques to enhance customer satisfaction. The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to thrive in a territory-based environment. With a balanced working model and flexible arrangements, this position offers an exciting opportunity to contribute to the growth of academic publishing.

Qualifications

• Self-motivated and organized, thriving in a territory-based sales environment.
• Proven track record in consultative sales, preferably in publishing or academia.

Responsibilities

• Manage relationships with customers and provide tailored sales services.
• Analyze sales data and maintain reports while communicating with internal teams.

Skills

Consultative Sales

Customer Relationship Management

Time Management

Communication Skills

Negotiation Skills

Tools

Salesforce

Job description

Account Manager (London & South East) (Academic Publishing), London

This is a full-time sales role covering a portfolio of Higher Education academic institutions in London and the South East of England. The position is territory-based, requiring the candidate to reside within the designated area.

The primary responsibilities include:

• Managing relationships with a portfolio of customers, understanding their needs, and providing tailored sales services to enhance customer satisfaction.
• Planning and executing visits to educational institutions to promote textbooks and other sales opportunities using consultative selling techniques.
• Monitoring sales performance, identifying underperforming accounts, and implementing corrective actions.
• Analyzing sales data, maintaining reports, and communicating with internal teams including sales, marketing, and editorial departments.
• Maintaining accurate records in the CRM system (Salesforce).
• Building external and internal relationships to promote the company's sales strategy.
• Developing alternative sales channels, including direct sales for print and digital content, ensuring alignment with overall sales strategies.
• Reporting sales activities and challenges to the Higher Education Sales Manager, with recommendations for improvement.
• Participating in UK and international sales meetings to enhance product knowledge and gather market intelligence.

Qualifications include:

• Self-motivated, organized, and comfortable working independently within a territory-based sales environment.
• Strong self-management, time management, and organizational skills.
• Proven track record in consultative sales, preferably in publishing or academia.
• Excellent communication and negotiation skills.
• Ability to build and develop relationships easily.
• Commercial outlook with the ability to support sales targets through strategic recommendations.
• Focus on customer satisfaction and service.
• Experience using CRM tools, ideally Salesforce.

Additional notes:

• Applicants must have the right to work in the UK and hold a valid UK driving license.
• The role offers a balanced working model, with office presence in Blackfriars, London, and flexible work arrangements outside of term time.
• Application deadline is 23rd October 2024, with rolling shortlisting and interviews.