Account Manager, London (2 year FTC)

Expedia, Inc.; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading travel technology company seeks an Account Manager to handle B2B relationships, focusing on medium-sized partners. The ideal candidate will have at least 3 years of experience in account management within the travel industry and strong negotiation skills. Responsibilities include managing a portfolio of partners and implementing business strategies. This role requires proficiency in English and may involve minimal travel.

Benefits

Generous time-off

Parental leave

Flexible work model

Qualifications

• Minimum 3 years of B2B Account Management experience in the Travel industry.
• Experience working with sales incentives and familiarity with marketing initiatives.
• Proficiency in Microsoft Office suite.

Responsibilities

• Lead a portfolio of 6 to 10 partners.
• Implement business strategies to position PLS as the partner of choice.
• Renegotiate contracts for mutually beneficial deals.

Skills

B2B Account Management

Negotiation skills

Analytical skills

Proficiency in English

Knowledge of SEO and SEM

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees\' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

*Please note that this role is a 25 month Fixed-Term Contract*

Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our ‘demand partners’, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more.

In this role, you will be responsible for handling PLS’s relationships with our medium existing partners. You will mainly be focused on servicing medium-sized accounts, but there will also be a requirement to identify which smaller sized revenue partners have the potential to grow into medium or large partners in the future. You will partner with accounts mainly through remote work, but there will also be some face-to-face interaction.

In this role you will provide leadership to your portfolio of partners, navigating the PLS organization and involving other teams as needed. You will handle all activity related to your partners and engage technology, customer operations, finance, sales support, analytics, and legal teams as necessary. Partnering closely with business development, you will ensure a smooth account transition process for medium-sized partners and drive strong post-launch results.

In this role, you will

• Leading a portfolio of around 6 to 10 partners at any given time in the Northern Europe & Southeastern Europe Region.
• Help our team implement business strategies and position PLS as partner of choice.
• Accurately diagnose known and unknown partner business needs and collaborate with Marketing, Operations, Technology, Finance, Supply and Site Optimization.
• Renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner.
• Identify best practices and proactively share them with affiliate partners.
• Form strong business relationships remotely (via phone, Zoom, email) and occasionally face to face. Some travel is required (~10% of your time / 20 - 30 days per year).

Who you are

• Proficiency in English; other European languages are beneficial, preferably Swedish, Dutch, Romanian or German.
• Minimum 3 years of B2B Account Management experience in the Travel industry, with strong negotiation skills and ability to build long-term strategic relationships.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to thrive in a fast-paced, multi-tasked environment.
• Proven experience working with sales incentives and familiarity with marketing initiatives (SEO, SEM) and analytics.
• Skilled in navigating complex organizational structures and engaging board-level stakeholders to drive positive decisions.
• Strong analytical, numerical, and problem-solving skills, with a quick learning ability.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team. This is a below-the-line note rather than a link.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and to be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group\'s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. All rights reserved. Trademarks and logos are the property of their respective owners.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\'re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.