Account Manager – Lockton FAC

Lockton; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Lockton in London is seeking an organized, detail‑driven professional to provide day‑to‑day administrative support for client reinsurance programmes, working closely with Account Executives and Brokers. You will help with renewals, new business, and documentation, while maintaining accurate client records and ensuring timely service.

You will liaise with insurers, underwriters, and internal teams to deliver high‑quality client service, manage invoicing, and monitor premium payment warranties.

Qualifications

• Experience in reinsurance accounting and document handling.
• Calm under pressure with clear verbal and written communication.
• Willingness to learn, grow and contribute to a fast-growing team.
• Sound technical understanding of reinsurance documentation and contracts.

Responsibilities

• Provides day-to-day service and administrative support for client reinsurance programmes, working closely with Account Executives and Brokers.
• Supports renewals, adjustments, new business and placement processes, including gathering underwriting information and preparing submission documentation.
• Prepares, reviews and issues policy documentation, endorsements, certificates, schedules and other client/market materials accurately and on time.
• Maintains accurate and up-to-date client, policy and system records to support reporting and workflow requirements.
• Liaises with insurers, underwriters, clients and internal teams to ensure efficient service delivery and effective handling of queries.
• Delivers high-quality client service in line with agreed service levels and KPIs, acting as a key point of contact for routine queries.
• Manages invoicing and premium processes, working with internal teams to support collection and ensure timely payments.
• Monitors and manages premium payment warranties (PPWs), cancellations and extensions where required.
• Conducts, checks and controls (e.g. SPOE checks) to ensure compliance and accuracy across documentation and processes.
• Works collaboratively with the Market Security team to ensure that all TOBA’s and Due Diligence has been run for companies Lockton Fac are seeking to trade with.
• Supports account management activities, including identifying risk exposures and contributing to risk and insurance solutions.
• Drafts client and market documentation and coordinate timelines to ensure deadlines are met.
• Collaborates with broking, wording and other internal stakeholders to support effective account delivery.
• Ensures prompt and accurate resolution of account and payment-related queries.
• Works with the Commercial BU Operations Lead to ensure internal processes are adhered to and identify areas where efficiency gains could be made whilst ensuring a smooth and seamless level of servicing is maintained.
• Liaises with the Claims team when required to ensure loss advice and claim requests are handled and actioned in a timely manner.

Skills

Reinsurance experience

Attention to detail

Clear communication

Team collaboration

Job description

• Provides day-to-day service and administrative support for client reinsurance programmes, working closely with Account Executives and Brokers
• Supports renewals, adjustments, new business and placement processes, including gathering underwriting information and preparing submission documentation
• Prepares, reviews and issues policy documentation, endorsements, certificates, schedules and other client/market materials accurately and on time
• Maintains accurate and up-to-date client, policy and system records to support reporting and workflow requirements
• Liaises with insurers, underwriters, clients and internal teams to ensure efficient service delivery and effective handling of queries
• Delivers high-quality client service in line with agreed service levels and KPIs, acting as a key point of contact for routine queries
• Manages invoicing and premium processes, working with internal teams to support collection and ensure timely payments
• Monitors and manages premium payment warranties (PPWs), cancellations and extensions where required
• Conducts, checks and controls (e.g. SPOE checks) to ensure compliance and accuracy across documentation and processes
• Works collaboratively with the Market Security team to ensure that all TOBA’s and Due Diligence has been run for companies Lockton Fac are seeking to trade with.
• Supports account management activities, including identifying risk exposures and contributing to risk and insurance solutions
• Drafts client and market documentation and coordinate timelines to ensure deadlines are met
• Collaborates with broking, wording and other internal stakeholders to support effective account delivery
• Ensures prompt and accurate resolution of account and payment-related queries.
• Works with the Commercial BU Operations Lead to ensure internal processes are adhered to and identify areas where efficiency gains could be made whilst ensuring a smoot and seamless level of servicing is maintained.
• Liaises with the Claims team when required to ensure loss advice and claim requests are handled and actioned in a timely manner.

Your Responsibilities

• Provides day-to-day service and administrative support for client reinsurance programmes, working closely with Account Executives and Brokers
• Supports renewals, adjustments, new business and placement processes, including gathering underwriting information and preparing submission documentation
• Prepares, reviews and issues policy documentation, endorsements, certificates, schedules and other client/market materials accurately and on time
• Maintains accurate and up-to-date client, policy and system records to support reporting and workflow requirements
• Liaises with insurers, underwriters, clients and internal teams to ensure efficient service delivery and effective handling of queries
• Delivers high-quality client service in line with agreed service levels and KPIs, acting as a key point of contact for routine queries
• Manages invoicing and premium processes, working with internal teams to support collection and ensure timely payments
• Monitors and manages premium payment warranties (PPWs), cancellations and extensions where required
• Conducts, checks and controls (e.g. SPOE checks) to ensure compliance and accuracy across documentation and processes
• Works collaboratively with the Market Security team to ensure that all TOBA’s and Due Diligence has been run for companies Lockton Fac are seeking to trade with.
• Supports account management activities, including identifying risk exposures and contributing to risk and insurance solutions
• Drafts client and market documentation and coordinate timelines to ensure deadlines are met
• Collaborates with broking, wording and other internal stakeholders to support effective account delivery
• Ensures prompt and accurate resolution of account and payment-related queries.
• Works with the Commercial BU Operations Lead to ensure internal processes are adhered to and identify areas where efficiency gains could be made whilst ensuring a smoot and seamless level of servicing is maintained.
• Liaises with the Claims team when required to ensure loss advice and claim requests are handled and actioned in a timely manner.

Qualifications

• Experience in Reinsurance
• Strong attention to detail and ability to work both independently and collaboratively within a team.
• Calm under pressure and able to communicate clearly and effectively.
• An extremely positive attitude and a desire to learn, grow and contribute to a fast-growing team.
• Sound technical understanding of reinsurance documentation, including slips, wordings, and contracts.
• Personable, approachable and willingness to develop relationships internally and externally with relevant stakeholders.