Account Manager – Local Authority (Remote, UK)

Parking; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

Unity5 is seeking a commercially driven Account Manager in the UK to nurture and expand relationships with local authority clients. You will serve as a trusted advisor to executives, aligning Unity5’s technology with public sector priorities and ensuring strong governance and outcomes.

You will coordinate with Support, Product, and Implementation teams, drive contract renewals, and push for retention, upsell, and cross-sell opportunities while travelling as needed across the UK.

Qualifications

• 3+ years of experience in a commercially focused customer role managing a portfolio of accounts (ideally within the public sector).
• Strong commercial acumen with proven negotiation and cross-selling skills.
• Exceptional organisational skills to manage complex client structures and deliver account plans.
• A collaborative mindset with the ability to influence internal teams and lead challenging conversations.
• Proficiency with CRM tools (e.g., HubSpot) and MS Office/Google Workspace.
• A full UK driving licence and a willingness to travel for client visits.
• An understanding of the UK local authority operational landscape.
• Experience in the parking or enforcement sector.

Responsibilities

• Nurture and grow a dedicated portfolio of UK local authority clients.
• Drive retention, upsell, and cross-sell opportunities through proactive account planning.
• Build deep relationships from operational teams up to senior council leadership.
• Act as a strategic partner, aligning Unity5’s solutions with local government priorities and compliance frameworks through account plans and objective handling.
• Orchestrate internal teams (Support, Product, Implementation) to resolve critical issues and advocate for your clients’ needs.
• Manage effective governance for example through regular account review sessions.
• Facilitate community engagement through user groups, forums, and knowledge-sharing events.
• Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, upsell, cross-sell, and providing thought-leadership.
• Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.
• Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.
• Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.
• Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.
• Be the voice of the local authority client internally – advocating for your needs with Product, Development, and Customer Success teams.
• Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.
• Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.
• Engage local authorities in Unity5’s product feedback and roadmap development processes.

Job description

Are you a strategic relationship builder with a knack for driving commercial growth? Do you want to help UK local authorities simplify complex processes through cutting-edge technology?

At Unity5, we are looking for a commercially driven Account Manager to nurture, retain, and expand our valued local government partnerships. In this role, you will become a trusted advisor to Senior Executives and operational leads, representing the voice of our clients internally and delivering tangible value that transforms public services.

What You’ll Do:

Account Management:

• Nurture and grow a dedicated portfolio of UK local authority clients.
• Drive retention, upsell, and cross-sell opportunities through proactive account planning.
• Build deep relationships from operational teams up to senior council leadership.
• Act as a strategic partner, aligning Unity5’s solutions with local government priorities and compliance frameworks through account plans and objective handling.
• Orchestrate internal teams (Support, Product, Implementation) to resolve critical issues and advocate for your clients’ needs.
• Manage effective governance for example through regular account review sessions.
• Facilitate community engagement through user groups, forums, and knowledge-sharing events.

Commercial

• Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, upsell, cross-sell, and providing thought-leadership.
• Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.
• Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.

Cross-functional Collaboration

• Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.
• Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.
• Be the voice of the local authority client internally – advocating for your needs with Product, Development, and Customer Success teams.
• Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.
• Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.
• Engage local authorities in Unity5’s product feedback and roadmap development processes.

What You’ll Need:

• 3+ years of experience in a commercially focused customer role managing a portfolio of accounts (ideally within the public sector).
• Strong commercial acumen with proven negotiation and cross-selling skills.
• Exceptional organisational skills to manage complex client structures and deliver account plans.
• A collaborative mindset with the ability to influence internal teams and lead challenging conversations.
• Proficiency with CRM tools (e.g., HubSpot) and MS Office/Google Workspace.
• A full UK driving licence and a willingness to travel for client visits.
• An understanding of the UK local authority operational landscape.
• Experience in the parking or enforcement sector.