Account Manager Leeds

Dee Set; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading provider of retail solutions as an Account Manager in Leeds, focusing on developing client relationships and driving business growth. The role requires strong communication and negotiation skills, along with a proactive approach to account management and customer satisfaction. Opportunities for personal development and career progression are tailored to enhance your professional journey.

Benefits

37.5 hours a week: Monday to Friday

Field-based role with travel to Stoke-On-Trent Head Office

Qualifications

• Exceptional communicator with ability to influence and negotiate.
• Experience in account management and working with major retailers is beneficial.
• Commercially astute with deep understanding of customer needs.

Responsibilities

• Build and nurture strong, long-term relationships with new and existing customers.
• Drive profitable growth by identifying strategic opportunities.
• Submit accurate, timely quotations to convert opportunities into activity.

Skills

Communication

Negotiation

Customer Focus

Relationship Building

Analytical Skills

Job description

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Join Dee Set – the UK'sleading provider of end-to-end retail solutions – as an Account Manager.

If you're arelationship-builder, commercial thinker, and thrive in a fast-paced environment, we'd love to meet you. We're committed to your growth, offering personalised development plans, continuous learning opportunities, and clear pathways for career progression.

Purpose of your role:

• Build and nurture strong, long-term relationships with both new and existing customers, becoming a trusted partner in their success
• Drive profitable growth by expanding existing business and identifying strategic opportunities to unlock new revenue streams.
• Champion customer satisfaction, ensuring needs are not only met but exceeded through proactive service and tailored solutions.

Key Objectives:

• Manage and grow a portfolio of accounts with both major national retailers and their suppliers.
• Provide recommendations for continuous process improvement in response to changing customer requirements.
• Monitor and deliver financial KPI's including sales and profitability targets
• Build deep clientrelationships through collaboration and trust
•Lead on planning, briefing, and reporting for client activity

Responsibilities of the role:

• Craft and deliver insight-led strategies that resonate with customer needs and drive value.
• Submit accurate, timely quotations and follow through proactively to convert opportunities into activity.
• Ensure full visibility and financial accountability by tracking customer briefs from booking to invoicing using established processes.
• Spotopportunities for operational improvement and actively support the implementation of more efficient ways of working.
• Seek, welcome, and act on feedback to continuously improve both individual and team performance.
• Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities
• Adhere to all systems, procedures and methods in line with the Dee Set operating standards

Skills/Experience Required:

• Exceptional communicator with proven ability to influence, negotiate, and build consensus across diverse stakeholders
• Active listener who is highly customer-focused and thrives in a consultative, collaborative account management environment
• Skilled at building trust and lasting relationships, with a natural ability to connect and engage with clients at all levels.
• Proactive and driven, with a strong “can-do” attitude and the resilience to deliver high-quality outcomes on time.
• Commercially astute, with a deep understanding of customer needs and the ability to develop tailored, results-oriented solutions
• Financially literate, confident managing budgets and delivering against performance and profitability targets.
• Experience working with or within major retailers and/or a background in account management would be beneficial
• Strong written, verbal, and analytical skills, with the confidence to present data, insights, and proposals to both internal and senior retail stakeholders.

What's On Offer:

• 37.5 Hours a week : Monday to Friday
• Field Based role with the requirement of traveling to our Stoke-On-Trent Head Office on a weekly basis