Account Manager III (Telco)

Blackhawk Network Holdings, Inc.; Hemel Hempstead; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading payment solutions company in Hemel Hempstead is looking for an experienced Account Manager III to join the Client Development team. In this hybrid role, you will manage telco client relationships, oversee technology programs, and contribute to client growth. The ideal candidate has strong communication and negotiation skills along with account management experience. The position offers a competitive salary and benefits including private medical insurance and extensive annual leave.

Benefits

25 days annual leave

Private medical insurance

Pension scheme

Hybrid working

Employee recognition program

Qualifications

• Experience in managing client relationships and account strategies.
• Ability to analyze data for insights and recommendations.
• Self-motivated and customer-oriented personality.

Responsibilities

• Maintain strong client relationships for retention and growth.
• Identify expansion opportunities and prepare business proposals.
• Lead client reviews to ensure satisfaction and improve services.
• Collaborate to implement efficiencies and innovations.

Skills

Account management experience

Strong communication skills

Negotiation skills

Presentation skills

Project management

Problem-solving abilities

Commercial acumen

Proficiency in Excel

Proficiency in PowerPoint

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About Blackhawk Network:

At Blackhawk Network (BHN), we empower businesses by offering the world's largest network of branded payment solutions. From gift cards and e-gifts to corporate pay-outs and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Overview:

Job Title: Account Manager III (Telco)

Contract: 12 Month FTC

Workplace: Hybrid - 2 days in office per week in our Hemel Hempstead Office

Hours: 35

Reports to: Manager, Client Services

We have an exciting opportunity for an Account Manager to join our Client Development team at BHN, focusing on telco clients. In this role, you will manage relationships, conduct meetings, and oversee technology and incentive programs. You'll coordinate with internal teams to ensure client requests are delivered successfully. This position offers the chance to engage in exciting projects, contribute to client growth, and support our business through various initiatives. It's a fantastic opportunity for an experienced Account Manager to join a thriving company.

Responsibilities:

• Build and maintain strong client relationships with effective account strategies for retention and growth.
• Identify expansion opportunities, cross-sell, and prepare new business proposals.
• Lead regular client reviews to ensure satisfaction and identify improvement opportunities.
• Analyse program data to provide insights and recommendations to clients and the business.
• Ensure high standards of delivery, resolve client service concerns, and manage financial aspects of programs.
• Collaborate with other teams to implement efficiencies, new processes, and innovations.

Qualifications:

• Account management experience with a passion for helping clients achieve their goals.
• Strong communication, negotiation, and presentation skills.
• Excellent organisation, project management, and problem-solving abilities.
• High commercial and financial acumen, with proficiency in Excel and PowerPoint.
• Self-motivated, customer-oriented, and able to thrive under pressure while managing stakeholders.

Benefits:

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!