Account Manager - Harvey Nichols Knightsbridge

HOUSE OF CREED; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury perfume house in London is seeking an Account Manager for their fragrance division in Harvey Nichols. The role involves leading a team, driving sales, and ensuring excellent customer service. Candidates should have a strong retail background in luxury products and exceptional management skills. This full-time position offers the opportunity to thrive in a prestigious environment with competitive benefits.

Benefits

32 days paid annual leave

Monthly commission structure

Extra day off for your birthday

Product allocation with discount

Clothing allowance

Company pension contribution

Career progression

Length of service rewards

Qualifications

• Proven track record in retail sales and management within the luxury fragrance sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, particularly fragrances.

Responsibilities

• Develop a comprehensive understanding of Creed Fragrances and lead the team.
• Achieve sales targets and uphold visual merchandising standards.
• Maintain relationships with internal and external stakeholders.

Skills

Retail sales experience

Team management

Customer service

Organizational skills

Knowledge of luxury products

Job description

Overview

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking an Account Manager to join our esteemed department store in Harvey Nichols Knightsbridge, tasked with overseeing our Creed Fragrance division. This role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products, and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.

Responsibilities

• Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
• Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold impeccable standards of visual merchandising at the fragrance counter.
• Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.
• Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
• Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
• Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.
• Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.
• Promotional Activities: Identify and capitalise on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.

Qualifications and Skills

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrate ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards

Line of reporting

This role reports into the Sales and Education Manager

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

This role is based in Harvey Nichols Knightsbridge.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards