Account Manager - Harvey Nichols Knightsbridge

The Orange Square Company; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fragrance brand in London is seeking an Account Manager to lead their team at Harvey Nichols. You will drive sales, ensure exceptional customer service, and manage your team of Luxury Brand Ambassadors. The ideal candidate will have a proven background in retail management, particularly in the luxury sector. This full-time role offers competitive benefits including annual leave, commission structure, and career progression opportunities.

Benefits

32 days paid annual leave

Monthly competitive commission

Extra day off for your birthday

Product allocation with discounts

Clothing allowance

Contribution into company pension

Career progression & Training

Length of service rewards

Qualifications

• Proven track record in retail sales and management, especially in luxury.
• Exceptional leadership and team management skills.
• Extensive knowledge of luxury fragrance products.
• Ability to exceed sales targets and drive growth.
• Strong organizational skills and administrative proficiency.
• Familiarity with retail compliance standards.

Responsibilities

• Develop product knowledge among the team and lead training.
• Achieve sales targets and manage stock levels.
• Cultivate relationships with stakeholders and manage promotions.
• Ensure compliance with company policies and procedures.
• Stay updated on industry trends.

Skills

Retail sales experience

Team management

Product knowledge in luxury fragrances

Sales target achievement

Organizational skills

Regulatory compliance awareness

Job description

About The House Of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About The Role

We are seeking an Account Manager to join our esteemed department store in Harvey Nichols Knightsbridge, tasked with overseeing our Creed Fragrance division. This role focuses on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. This is a full-time role 5 days, 37.5 hours per week.

Responsibilities

• Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
• Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold impeccable standards of visual merchandising at the fragrance counter.
• Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.
• Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
• Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
• Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.
• Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.
• Promotional Activities: Identify and capitalize on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.

Qualifications And Skills

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrate ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards.

Line Of Reporting

This role reports into the Sales and Education Manager.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: There are plentiful opportunities for professional development and career growth in both retail roles and head office.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. This role is based in Harvey Nichols Knightsbridge.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards