Account Manager - German speaking required

TN United Kingdom; London; Hybrid; GBP 40,000 - 45,000; Full time

Job description

Social network you want to login/join with:

Account Manager - German speaking required, London

Client:

Elevate Global

Location:

London, United Kingdom

EU work permit required:

Yes

Job Reference:

39f536878673

Job Views:

13

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

ABOUT US

We are a globally acclaimed people agency established in Germany since 2021, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

Award-Winning Excellence: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.

Global Presence: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, and more.

Innovation: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments.

More Than Staffing: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, Impact, provides real-time insights backed by over 250 individual data points empowering brands to understand and connect with their consumers.

ELEVATING PEOPLE & PURPOSE

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.

Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you.

THE ROLE

This is an exciting role for an experienced Account Manager working directly with some of our biggest clients. If you've got solid experience in handling large, detailed staffing projects in a range of formats, then this could be for you. This is a great opportunity for someone with strong management skills and a head for problem solving and quality staffing solutions.

This role is a full-time position supporting our German market and works within our current hybrid working structure, where you will be expected to work within our office in London at a minimum of 3 days per week. As this role will liaise directly with our German clients, this role does require someone who has a strong German proficiency.

You will be responsible for executing specified service plans and representing our agency to the client. Here's how this role connects to our Company values:

• People, People – building a bridge between the clients and field staff, ensuring relationship building in every direction is at the heart of everything we do
• Elevation – each project should be evaluated and learned from, to ensure we are elevating each project we do with a client to make it the best it can possibly be
• Take Pride – We are a people business, so take pride in the fact that you will be working within the biggest cog in the wheel. Our reputation should be built on the excellent work that we take pride in doing
• Better Together – The work we put in should be divided and conquered between the team. The senior team will always be there as a listening ear to guide you and support where necessary

ROLES & RESPONSIBILITIES

• Building and maintenance of strong client relationships from brief taking through to project delivery & evaluation
• Manage the day-to-day relationship between the client and agency in a professional manner
• Create a partner, rather than a supplier relationship with clients
• Ability to see the bigger picture of a project and to provide clients with expert opinions
• To be able to interrogate briefs, ask relevant questions and if applicable offer advice on how to improve a campaign
• Display excellent communication skills when dealing with clients
• Be confident when communicating Elevate Impact (our data reporting platform) to clients
• Always look to maximise client satisfaction, revenue and profitability
• Project reporting and evaluation
• To be a confident presenter and be able to present to a client in a professional manner
• Compile all activity results and complete campaign analysis presentations
• Manage your own and any relevant line reports' workload, ensuring a consistently high standard of output
• Motivate your team ensuring they have the opportunity to learn and develop account handling skills
• Build strong relationships with Event Managers and ensure campaign KPIs are met
• Management and direction of campaign logistics by being able to confidently brief others
• Tight financial management and control of campaign budgets to ensure margin is met
• Understanding of company financial systems including mark-up, invoicing, POs etc
• Use initiative to solve problems effectively and efficiently
• Offer ideas/solutions for implementing campaigns
• Be an expert in setting tasks and be able to confidently delegate and manage people through the project process by checking in with them throughout the project
• Actively research competitor activity to ensure Elevate remains at the forefront of the industry
• Understand customer's markets and competitor activity to add specific insight in dealing with all client queries

REQUIREMENTS & SKILLS

• Well-developed interpersonal skills and experience in interacting with clients.
• A first-class listener and communicator, with great organizational and troubleshooting skills.
• Commercially savvy with a strong financial acumen.
• Experiential agency or promotional staffing agency experience at an AM level.
• Excellent presenting skills.
• Excellent time management, numeracy skills and attention to detail.
• Ability to work as a team with senior stakeholders, whilst also supporting the management of junior members of the team.
• German language would be a plus.
• Comfortable managing global projects and budgets.
• Fluent in English and German is a MUST.

SALARY AND BENEFITS

This role offers a salary between £40,000-£45,000 depending on experience.

Elevate also has a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, work environment and culture, development and financial support. Some of our benefits include:

• Contribution to fitness kit
• Flexible working opportunities – hybrid working with 3 days per week in the office
• Contributions to your home office environment
• Summer and winter company parties
• Charity and volunteering days
• Access to therapy and mental health first aiders

Job description is not all inclusive. Elevate reserves the right to amend this job description at any time.

Ready to Elevate Your Career? Apply Now and Be Part of Something Extraordinary! #ElevateYourCareer #JoinUsNow