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Account Manager (Fully Remote)

Crestwave Solutions

England

Remote

GBP 45,000 - 65,000

Full time

Yesterday
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Job summary

A leading global service provider is seeking a Key Account Manager to enhance client relations within the construction and manufacturing sectors. The role focuses on managing existing strategic accounts, where you will drive retention and growth of digitalization products, ensuring clients derive maximum value from solutions. Ideal candidates will possess strong account management skills, alongside industry knowledge, particularly within the Autodesk ecosystem.

Qualifications

  • Deep understanding of AEC and manufacturing sectors.
  • Strong experience managing key accounts.
  • Ability to convert technical features into business benefits.

Responsibilities

  • Manage and deepen relationships with strategic accounts.
  • Drive customer satisfaction and retention.
  • Identify upselling and cross-selling opportunities.

Skills

Strategic thinking
Relationship-building
Analytical mindset
Verbal communication
Written communication
CRM proficiency

Education

Understanding of AEC and manufacturing industries
Knowledge of Autodesk ecosystem

Tools

NetSuite CRM

Job description

Our client, a well-established global leader specializing in digital transformation for the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.

As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses.

Traveling to client sites will be required for this role (7k car allowance).

About the Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.

You will serve as the primary point of contact for a portfolio of strategic customers, ensuring they realize full value from the client's solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities
  • Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
  • Understand clients' goals, challenges, and business environments to proactively propose relevant solutions
  • Drive retention and customer satisfaction through regular engagement and value-driven conversations
  • Promote adoption of software solutions and ensure successful implementation and utilization
  • Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
  • Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
  • Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
  • Monitor market trends and customer feedback to inform account planning and strategy
Requirements
  • Deep understanding of the industries that Autodesk serves: AEC (Building design, construction management, and infrastructure), manufacturing (Product development, prototyping, and production workflows)
  • Strong experience managing key accounts and developing long-term client partnerships
  • Knowledge of the Autodesk ecosystem or similar digitalisation platforms
  • Ability to translate complex technical features into compelling business benefits
  • Strong strategic thinking and analytical mindset, capable of developing and executing account plans
  • Excellent relationship-building, verbal, and written communication skills
  • Proficiency in CRM systems and sales analytics tools
  • Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities
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