Account Manager (Fully Remote)

Crestwave Solutions; England; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading global service provider in digital transformation seeks a Key Account Manager to manage and expand strategic client relationships. The role requires strong account management, relationship-building skills, and a knowledge of the Autodesk ecosystem. Responsibilities include driving customer satisfaction and exploring upselling opportunities, with travel to client sites required. Ideal candidates will thrive in a fast-paced, target-driven environment.

Benefits

7k car allowance

Qualifications

• Strong experience managing key accounts and developing long-term client partnerships.
• Excellent relationship-building, verbal, and written communication skills.
• Proficient in CRM systems and sales analytics tools.

Responsibilities

• Manage and deepen relationships with existing strategic accounts.
• Drive retention and customer satisfaction through regular engagement.
• Promote adoption of software solutions and ensure successful implementation.

Skills

Key account management

Relationship building

Strategic thinking

Communication skills

CRM proficiency

Job description

Our client, a well-established global leader specializing in digital transformation for the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.

As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organizations to digitize operations, improve efficiencies, and future-proof their businesses.

Traveling to client sites will be required for this role (7k car allowance).

About the Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalization products and services.

You will serve as the primary point of contact for a portfolio of strategic customers, ensuring they realize full value from the client's solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities

• Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
• Understand clients' goals, challenges, and business environments to proactively propose relevant solutions
• Drive retention and customer satisfaction through regular engagement and value-driven conversations
• Promote adoption of software solutions and ensure successful implementation and utilization
• Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
• Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
• Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
• Monitor market trends and customer feedback to inform account planning and strategy

Requirements

• Deep understanding of the industries that Autodesk serves: AEC (Building design, construction management, and infrastructure), manufacturing (Product development, prototyping, and production workflows)
• Strong experience managing key accounts and developing long-term client partnerships
• Knowledge of the Autodesk ecosystem or similar digitalization platforms
• Ability to translate complex technical features into compelling business benefits
• Strong strategic thinking and analytical mindset, capable of developing and executing account plans
• Excellent relationship-building, verbal, and written communication skills
• Proficiency in CRM systems and sales analytics tools
• Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities