Account Manager (Fully Remote)

Crestwave Solutions; Birmingham; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global service provider is seeking a Key Account Manager to enhance strategic relationships in the AEC and Manufacturing sectors. Responsibilities include managing client accounts, driving customer retention and satisfaction, and identifying growth opportunities. Ideal candidates have strong experience in account management, a deep understanding of relevant industries, and excellent communication skills. A competitive salary and benefits package is offered.

Benefits

7k car allowance

Qualifications

• Deep understanding of AEC industries and Autodesk services.
• Strong experience in managing key accounts.
• Excellent relationship-building skills.

Responsibilities

• Manage relationships with existing strategic accounts.
• Drive retention and customer satisfaction.
• Identify upselling and cross-selling opportunities.

Skills

Key account management

Customer relationship management

Strategic thinking

Communication skills

Analytical skills

Tools

NetSuite CRM

Job description

Our client, a well-established global leader specialisting in digital transformation for the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.

As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses.

Travelling to client site will be required for this role (7k car allowance).

About the Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.

You ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities

• Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
• Understand clients goals, challenges, and business environments to proactively propose relevant solutions
• Drive retention and customer satisfaction through regular engagement and value-driven conversations
• Promote adoption of software solutions and ensure successful implementation and utilisation
• Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
• Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
• Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
• Monitor market trends and customer feedback to inform account planning and strategy

Requirements:

• Deep understanding of the industries that Autodesk serves: AEC: Building design, construction managmenet and infrastructure manufacturing: Product development, prototyping and production workflows.
• Strong experience managing key accounts and developing long-term client partnerships
• Knowledge of the Autodesk ecosystem or similar digitalisation platforms
• Ability to translate complex technical features into compelling business benefits
• Strong strategic thinking and analytical mindset, capable of developing and executing account plans
• Excellent relationship-building, verbal, and written communication skills
• Proficiency in CRM systems and sales analytics tools
• Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities