Account Manager (Full Time) - John Lewis Bluewater

Hourglass Cosmetics; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hourglass Cosmetics seeks an Account Manager in a full-time role to drive luxury counter performance. The candidate will deliver expert makeup applications, manage client relationships, and uphold brand standards in-store.

You will lead counter operations, analyze daily sales, coordinate tester restocking, and collaborate with supervisors on seasonal strategies and events. Weekend availability and strong communication are essential to success in this role.

Qualifications

• Experience in retail cosmetics management.
• Excellent makeup artist and sales skills.
• Strong communication with clients and peers.
• Experience analyzing sales results, forecasts, and promotions.
• Proficient with standard business equipment and computer use.
• Weekend availability required.
• Previous clientele is a plus.

Responsibilities

• Achieve sales goals while delivering high client service.
• Present and sell merchandise through makeup applications.
• Develop client base with follow-up protocols.
• Manage all counter systems: daily sales analysis, product orders, tester replacement, RTV.
• Submit monthly counter schedule and manage a resident makeup artist.
• Partner with supervisor to plan seasonal strategies and store events.
• Act as brand ambassador, building relationships within the cosmetic department and store.

Skills

Retail cosmetics management

Makeup artistry

Sales & customer service

Communication skills

Sales analysis & forecasting

Weekend availability

Clientele development

Job description

HOURGLASS COSMETICS – Account Manager (Full Time)

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.

WHAT YOU DO:

• Achieve sales goals while delivering the highest levels of client service
• Present and sell merchandise in a professional manner through expert makeup applications
• Develop client base with thorough and consistent follow up protocols
• Manage all counter systems: daily sales analysis, assist with product orders, manage tester replacement and product rtv on a monthly basis
• Submit monthly counter schedule and manage a resident makeup artist
• Partner with supervisor to plan seasonal strategies, including store events
• Act as brand ambassador, developing relationships within cosmetic department and entire store

WHAT YOU’LL GAIN

• A wealth of experience
• In-depth understanding of how to efficiently brand manage a modern luxury brand.
• Exposure and experience working senior leadership.
• Build strong relationships with retailer and customers.

YOU’LL LOVE THIS JOB IF:

• Strong communicator and collaborator: You work and communicate effectively with all customers and members of the organization.
• Inspirational makeup artist: You are a great makeup artist that has a proven track record in coaching to deliver high performance and is able to connect artistry and selling.
• Results-oriented: You are a strong seller. You have a bias for action.
• Curious: You have a genuine interest and personal passion for beauty, luxury, design & art.
• You are PASSIONATE about beauty: You are eager to learn and absorb all things related to beauty and how to build a counter business.

QUALIFICATIONS

• Experience in retail cosmetics management
• Excellent skills as a makeup artist and sales person
• Exhibit effective communication skills with clients, peers and management
• Analysis of sales results, forecasts and promotional planning
• Ability to use acomputer keyboard, standard telephone and other related business equipment
• Availability to work weekends is required
• Previous clientele a plus

Your application will be stored in our system/CRM/etc for maximum 1 year after the date of your application. If you don’t want us to keep your details, please inform us by phone at 310-392-7799.