Account Manager - French Speaking Customer Success and Retention · London

Transferroom Limited; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An innovative firm is seeking a dedicated Account Manager to enhance the success of agents using a cutting-edge platform in the football transfer market. This role is pivotal in ensuring clients fully utilize the platform, driving value and satisfaction. The ideal candidate will possess a strong commercial mindset, exceptional communication skills, and a deep understanding of the football industry. With a focus on relationship management and customer success, you will play a key role in fostering long-term partnerships and contributing to the growth of the business. Join a fast-scaling company that values employee satisfaction and offers a supportive work environment.

Benefits

Employee assistance programme

25 days holiday plus bank holidays

Life insurance

Critical illness cover

Pension scheme with employer contribution

Enhanced parental leave

Learning budget

Discounted gym membership

Employee referral bonus

Team building days and events

Qualifications

• Proven experience in Account Management or Customer Success roles.
• Strong understanding of football club operations is essential.

Responsibilities

• Oversee customer onboarding and ensure ongoing product adoption.
• Develop and maintain strong relationships with key agent stakeholders.
• Collaborate with Sales and Product teams to advocate for customer needs.

Skills

Account Management

Sales

Customer Success

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Fluency in French

Fluency in English

Knowledge of Football Industry

Education

Experience in SaaS or Sports Industry

Job description

TransferRoom is a hyper-growth B2B SaaS Marketplace on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.

TransferRoom is market leading and has become a must have for key stakeholders in football’s transfer market. It’s used by 800+ clubs, including Man City, Liverpool and PSG, 550 agencies and 8000 professional players. It has empowered clubs and agents to facilitate over 6000 transfers since launch in 2017.

Brief intro to the role:

We are looking for a dedicated and results-driven Account Manager to oversee the satisfaction and success of agents using our platform. The ideal candidate will have a strong commercial mindset, a deep understanding of the football industry, exceptional communication skills, and a passion for fostering strong client relationships.

The Account Manager will play a pivotal role in ensuring the optimal usage of TransferRoom's platform, driving value for our clients, and ultimately contributing to their long-term success, upsell and renewal.

In this role you would be working with football agencies from France, a market of high importance for the TransferRoom ecosystem.

What you’ll be doing:

1. Customer onboarding & adoption: Ensure successful onboarding of new clients and oversee ongoing customer product adoption, usage and satisfaction. Provide ongoing “training” to customers on platform features and functionalities.
2. Customer renewals & lead identification: Successfully renew and upsell your portfolio of customers by demonstrating value and addressing customer needs.
3. Relationship management: Develop and maintain strong trusting relationships with our key agent stakeholders. Act as the primary point of contact for escalated issues and resolution by responding promptly and taking ownership to ensure client satisfaction.
4. Product expertise: Know everything there is to know about our platform and products, promote its benefits and capabilities to clubs and agents, and drive adoption of new features and functionalities.
5. Team collaboration: Collaborate with Sales, Strategy and Product teams to advocate for customer needs and feedback.

Who you are:

1. Experience in Account Management, Sales or Customer Success roles, preferably in the sports or SaaS industry.
2. Strong existing understanding of football clubs operations OR ability to quickly acquire this knowledge.
3. Strong interpersonal skills with the ability to build rapport and trust with clients.
4. Excellent communication skills and proactive problem-solving skills including ability to navigate complex customer situations.
5. Willingness to travel frequently and at short notice to meet with clients in person.
6. Fluent in French and English. Additional EU language (German, Spanish, Portuguese) is a plus.

What’s in it for you:

1. Employee assistance programme.
2. 25 days holiday plus bank holidays.
3. Life insurance.
4. Critical illness.
5. Auto-enrolment pension scheme with Hargreaves Lansdown, 3% employer contribution, collectively a minimum of 8%, with the option to contribute via salary sacrifice.
6. Enhanced parental leave.
7. Learning budget for everyone.
8. Discounted gym membership via Hussle.
9. A generous employee Referral Bonus scheme.
10. Team building days and events.
11. Cycle-to-work scheme and an annual travel season ticket loan.
12. ‘Matched Giving’ programme where we donate when our employees donate.
13. We are a unique combination of a scale up with security.

We are a fast scaling, category creating company with smart teammates who love what they do. With a unique combination as a scale up with security, we have an 86% Employee Satisfaction Score, a Likelihood to Recommend score of 8.3 and a score of 8.8 for how our colleagues rate their relationships with their coworkers.