Account Manager (Facilities Management)

ZipRecruiter; Manchester; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A market leader in Facilities Management is seeking an Account Manager to manage client relationships and drive growth. The ideal candidate will have extensive B2B account management experience, exceptional communication skills, and a focus on customer service excellence. This role offers a competitive salary and opportunities for professional development within a progressive organization.

Benefits

Car Allowance

Bonus Scheme

Pension

Health Cash Plan

Qualifications

• Proven experience in B2B account management.
• Exceptional relationship-building skills.
• Strong commercial awareness and pricing management experience.

Responsibilities

• Manage client accounts and drive sustainable growth.
• Collaborate with teams for seamless service delivery.
• Lead client review meetings and site visits.

Skills

B2B account management

Relationship building

Commercial awareness

Excellent communication skills

Proficiency with CRM platforms

Tools

Microsoft Office

Reporting tools

Job description

Overview

Account Manager

Salary: £50,000 – £55,000
Car Allowance: £5,000
Bonus Scheme | Pension | Health Cash Plan

Location: Home-based with travel and regular client/site visits

The Opportunity

Our client, a market-leading organisation within the Facilities Management and Specialist Cleaning sector, is looking for a dynamic Account Manager to join their expanding team. This is an outstanding opportunity for a commercially astute professional with proven B2B account management experience to step into a pivotal role, managing key clients and driving sustainable growth in a fast-paced, service-led industry.

Why Join

Our client delivers essential services that keep critical environments — from hospitals and housing associations to education, transport, and industrial facilities — safe, clean, and fully operational. With a reputation for reliability, compliance, and outstanding customer service, they take pride in delivering solutions that exceed expectations, supporting some of the most challenging and high-profile environments across the UK.

What You’ll Do

• Take ownership of client accounts, acting as the trusted partner and primary point of contact.
• Develop and grow relationships at all levels, identifying opportunities for upselling, cross-selling, and service expansion.
• Collaborate with project and operational teams to ensure seamless service delivery and customer satisfaction.
• Lead regular site visits and client review meetings, providing actionable insights and recommendations.
• Manage pricing, tendering, and contract reviews to ensure commercial success.
• Track revenue forecasts, sales pipelines, and CRM activity to ensure visibility and accurate reporting.
• Support the mobilisation of new client accounts, ensuring smooth transitions and strong service uptake.
• Proactively manage risks, debt, and client issues with a solutions-focused approach.
• Contribute to the continuous improvement of account management processes, sharing best practice across the business.

What We’re Looking For

• Proven experience in B2B account management, ideally within Facilities Management, Specialist Cleaning, or a service-led environment.
• Exceptional relationship-building and influencing skills, with the ability to engage stakeholders at all levels.
• Strong commercial awareness, with experience managing pricing, margin, and profitability.
• Track record of achieving or exceeding targets in a fast-paced, customer-focused environment.
• Excellent communication skills, both written and verbal, with a consultative and solutions-driven approach.
• Highly organised, adaptable, and able to prioritise workloads effectively under pressure.
• Proficiency with CRM platforms, reporting tools, and Microsoft Office applications.
• Customer-centric mindset with a focus on long-term partnerships and service excellence.

Desirable

• Experience in Facilities Management, Specialist Cleaning, or related industries.
• Minimum 2 years’ experience in Account Management or Internal Account Management.
• Ambition to grow into a senior commercial leadership role within FM.
• Membership of relevant industry bodies or trade associations.

This is a fantastic chance to join a growing, progressive organisation where you can truly make your mark.

Next Steps

If you’re looking for a role that combines commercial acumen, client engagement, and the chance to influence service delivery on a scale, we’d love to hear from you.