Account Manager (Facilities Management)

ZipRecruiter; Manchester; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading provider in the Facilities Management sector is seeking a motivated Account Manager in Manchester. The role involves managing client relationships, driving revenue growth, and delivering exceptional customer experiences. Candidates should possess strong B2B account management skills and aim for professional growth within a supportive organization.

Benefits

Car Allowance

Bonus Scheme

Pension

Health Cash Plan

Qualifications

• Proven B2B account management experience in a fast-paced environment.
• Exceptional relationship-building and influencing skills.
• Strong commercial awareness with ability to meet sales targets.

Responsibilities

• Manage and grow revenue across assigned accounts.
• Act as key contact for client relationships.
• Conduct regular site visits and client review meetings.

Skills

Relationship-building

Commercial awareness

Analytical skills

Problem-solving

Strong communication

IT skills

Tools

CRM platforms

Excel

PowerPoint

Job description

Job Description

Account Manager
Salary: £40,000 – £50,000
Car Allowance: £5,000
Bonus Scheme | Pension | Health Cash Plan
Location: travel required (remote/home-based with regular site visits)

About the Opportunity

Our client, a leading provider within the Facilities Management sector, is seeking a highly motivated Account Manager to join their growing team. This is a fantastic opportunity for a results-driven professional with a strong background in B2B account management, looking to progress their career within a fast-paced, service-focused environment.

Vision & Values

To deliver responsive, compliant, and best-in-class services across the UK. As a business that supports critical and emergency services, they take pride in completing every task to the highest standard — safely, professionally, and with the aim to exceed client expectations.

Key Responsibilities

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Manage and grow revenue across assigned accounts

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Act as the key point of contact for client relationships

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Forecast and track revenue performance across client accounts

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Identify opportunities for upselling, cross-selling, and service expansion

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Work closely with Project Managers to ensure seamless delivery of services

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Support pricing and tendering activities, including annual reviews and additional works

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Conduct regular site visits and client review meetings across the UK

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Deliver strong customer experiences through close collaboration with internal teams

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Educate clients on service offerings and proactively provide solutions

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Survey sites and work with operational/technical teams to develop proposals

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Maintain CRM records and produce monthly activity reports

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Track sales pipeline and ensure visibility across business units

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Support the mobilisation of new client accounts

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Monitor and manage debt risks and credit concerns proactively

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Contribute to the ongoing improvement of the sales process

Required Skills & Experience

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Proven B2B account management experience, ideally in a reactive or fast-paced environment

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Exceptional relationship-building and influencing skills at all levels

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Strong commercial awareness, including pricing and margin control

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Track record of consistently achieving or exceeding sales targets

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Ability to prioritise workload, work under pressure, and meet deadlines

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Excellent communication skills, both written and verbal

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Strong IT skills, including CRM platforms, Excel, PowerPoint, and reporting tools

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High attention to detail with strong analytical and problem-solving capabilities

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Customer-centric, adaptable, and highly motivated with a proactive approach

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Able to manage sensitive information with integrity and confidentiality

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Comfortable handling challenging conversations and finding solutions

Desirable Qualifications & Knowledge

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Good working knowledge of the Facilities Management and/or Specialist Cleaning sectors

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Minimum 2 years' experience in Account Management or Internal Account Management roles

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Ambition to grow into a senior commercial role within FM

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Membership of relevant trade bodies or industry organisations ()

This is a fantastic opportunity for a driven and professional Account Manager to join a growing organisation with excellent career progression opportunities.

If you're ready to make your next move, apply today or get in touch for more information