Account Manager (Facilities Management)

ZipRecruiter; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Account Manager to oversee key workplace projects across multiple locations. This role offers the chance to work closely with senior stakeholders, ensuring client satisfaction and high-quality service delivery. You will lead a team, manage daily operations, and maintain effective communication with clients. The ideal candidate will have proven experience in facilities management, a strong understanding of workplace management, and excellent organizational skills. If you are passionate about driving innovation and efficiency in workplace services, this opportunity is perfect for you.

Qualifications

• Proven experience in facilities management within a corporate environment.
• Strong understanding of workplace management and excellent service delivery.

Responsibilities

• Manage major client accounts ensuring high-quality service delivery.
• Oversee transitions and relocations of workplace environments.

Skills

Facilities Management

Workplace Management

Communication Skills

Project Management

Organizational Skills

Financial Management

Job description

Job Description

Boden Group is supporting a leading facilities management provider in their search for an experienced Account Manager. This exciting role offers the opportunity to work closely with senior stakeholders and manage a variety of key workplace projects. We're looking for a detail-oriented professional with a solid background in workplace experience and facilities management.

Key Responsibilities:

1. Take ownership of the management and evolution of a major client account, ensuring high-quality service delivery and client satisfaction.
2. Oversee the transition and relocation of workplace environments, including managing the move to a new office location.
3. Manage daily operations across a variety of properties, ensuring KPIs are met and all services are delivered to the highest standard.
4. Lead and mentor a team, ensuring that all staff are fully trained, competent, and aligned with the goals of the business.
5. Maintain clear and effective communication with clients, providing regular updates on project progress and performance reviews.
6. Collaborate with internal teams to drive innovation and efficiency, using technology and best practices to improve workplace services.
7. Manage the financial performance of the account, ensuring budget targets are met and reporting is accurate.
8. Ensure compliance with all health, safety, and legal requirements across all properties.

What We’re Looking For:

1. Proven experience in facilities management, particularly within a corporate environment.
2. Strong understanding of workplace management, with a keen eye for detail and a focus on delivering excellent service.
3. Excellent communication and interpersonal skills, with the ability to manage client relationships and lead teams effectively.
4. Experience in managing complex projects and relocations, with a hands-on approach to problem-solving.
5. Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
6. Financial management skills, with the ability to oversee budgets and deliver financial results.

This position is based in London, with ownership over 4 locations spread geographically across the UK, and will require occasional travel.