Account Manager (Employee Experience)

Publicis Groupe UK; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading advertising and communications agency is seeking an Account Manager in London. In this role, you will manage client relationships, ensuring effective communication and project delivery. You should possess strong writing and project management skills, along with a passion for employee communications. The position offers flexible working arrangements, along with a comprehensive benefits package including well-being support and family-friendly policies.

Benefits

Pension

Private Medical Insurance

Reflection Days

Flexible working policies

Local discounts

Qualifications

• Strong knowledge of employee experience and communication landscape.
• Excellent writing, editing, and proofreading abilities.
• Ability to manage multiple clients and projects successfully.

Responsibilities

• Act as a trusted advisor to clients.
• Communicate effectively and present ideas.
• Manage project timelines and deliverables.
• Identify growth opportunities within existing accounts.
• Collaborate with teams to deliver exceptional work.

Skills

Client communication

Project management

Writing and editing

Creative problem-solving

Job description

Overview

The role in a nutshell

Our Employee Experience team help clients to build people powered businesses to believe in, with our work spanning the entire employee lifecycle from employer brand-building to internal communications, change and engagement.

Our Account Managers are essential to our award-winning work. You'll manage clients, write briefs and deliver creative projects through from ideas to execution. We're looking for someone that is proactive, someone that puts their hand up and is passionate about building strong relationships with their clients.

Responsibilities

Key Skills & Responsibilities

• Be a 'trusted advisor' to clients - Confident communicating with clients and comfortable offering advice and opinions to guide them, whilst understanding commercials and clients in a way that allows you to drive things forwards. You have strong knowledge about the communication landscape, employee experience and able to articulate this in line with the team's offering.
• A great communicator - Strong writing, editing and proofreading skills, whether it's writing a brief or emailing clients. You can demonstrate presentation skills and ability to sell, whilst also able to constructively debate with clients in order to convey our point of view.
• Taking ownership over projects - Hitting deadlines, organising the project, creating client SOWs accurately from agency templates which are cohesive to the agency's way of working. Can brief, evaluate a produce a broad range of comms.
• Employer branding know-how - From EVP development to recruitment marketing strategies; you will be passionate about people communications.
• Help to grow the accounts - Identify new opportunities with existing clients, support new business and activate opportunities with support. Shows signs of being able to spot potential growth opportunities.
• Be a juggler - Work successfully to manage multiple projects and clients at once, proactively finding ways to manage potential issues.
• Problem solver - Develop ideas and solutions to meet the client need and be pro-active in following these up with them.

Qualifications

Attributes & Qualities

• Passionate about employee communications - Generating brave creative ideas with strong conceptual insight.
• Core part of the team - Working together is key to our success; you'll be great at bringing together teams to deliver great work and to keep projects on track.
• Being culturally connected and aware of the world around you - Understanding trends, attending events and exhibitions.
• Be curious - You will actively work to develop in-depth knowledge about the media and communications landscape and MSL's wider offer.
• Actively contribute to MSL culture and values - Live our values and take initiative to do. You will mentor junior team members, develop as a line manager, and be a DE&I champion.
• Problem solver - Ability to think on your feet, work in an agile manner and adapt to changing requests.
• Proactive - You take responsibility and are proactive in order to drive projects forwards. Occasionally you will contribute to thought leadership and business development through activities like blog writing and event presentations.

Additional information

MSL has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD - opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 - helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES - We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF - You are entitled to an additional day off for your birthday.
• GREAT LOCAL DISCOUNTS - This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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