Account Manager (E-commerce)

SMG; Leeds; Hybrid; GBP 39,000 - 52,000; Full time

Job summary

A leading company in marketing and media is seeking an Account Manager (E-commerce) to drive strategy and inspire a talented team. The role involves managing campaign performance while fostering innovation and collaboration in a dynamic environment.

Benefits

10% discretionary bonus

£1,800 yearly wellbeing fund

Free Headspace subscription

£500 yearly Uni Fund for learning

4 extra Wellbeing Days off per year

4pm finishes every Friday

Flexible and hybrid working

Qualifications

• Experienced in managing campaigns and optimizing performance.
• Thrive in fast-paced, high-pressure environments.
• Proactive in developing digital media expertise.

Responsibilities

• Own and optimize campaign planning for performance.
• Lead and develop the Ad Ops team.
• Report on campaign performance, challenges, and solutions.

Skills

Stakeholder management

Digital media expertise

Project management

Team leadership

Commercial mindset

Tools

Criteo

Citrus

Paid Search

Job description

Location: Leeds, 1 day a week
Salary: From £39k + 10% discretionary bonus
Level:Manager-level, being a subject matter expert

About the Role

We’re looking for an Account Manager (E-commerce)to shape strategy, inspire a talented team, and champion innovation. You’ll have the trust, autonomy, and support to do meaningful work every day, driving results and building something better, together.

If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

We’re proud to be ranked the #1 Best Marketing and Media Agency and to have received World-Class accreditation from Best Companies.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

Explore all our benefits here

Are We What You’re Looking For?

We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.

This isn’t for everyone, but if you thrive in this environment, we’d love to meet you!

A Little Bit About You

You’ll bring:

Effective at managing internal and external stakeholders

Delivers results in fast-paced, high-pressure settings

Manages multiple projects with agility and focus

Proactive in developing digital media expertise

Thrives in ambiguity and process-building

Strong commercial and strategic mindset

Experienced in Criteo, Citrus, Paid Search, and campaign ops

Skilled team leader and mentor

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

What You’ll Be Doing

Your days will be dynamic. You might find yourself:

Own campaign planning and optimisation to drive best-in-class performance

Identify and mitigate revenue risks and media inefficiencies

Stay ahead of media tech and innovation to inform planning

Improve campaign processes in collaboration with stakeholders

Report weekly performance, challenges, and solutions

Lead and develop a high-performing Ad Ops team

Coach, mentor, and upskill team members

Define team metrics and monitor performance

Contribute to company-wide projects across training, PR, and talent growth

Our Values:

Stay honest. Stay hungry. Stay foolish. Have fun.

Explore what that means to us here

Useful Links Before You Apply:

• Learn about our agencies
• Our hiring process
• EDI at SMG
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