Account Manager - DSTL

VIVO Defence Services; Salisbury; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a proactive Account Manager to lead the DSTL contract. This role requires strong operational focus, strategic delivery, and excellent stakeholder engagement. You will implement operational strategies, ensure compliance, and foster collaboration while managing risks and enhancing customer value. With a commitment to health and safety, you will also support staff wellbeing and promote diversity. This is a unique opportunity to make a significant impact within a dynamic and supportive environment, driving excellence in service delivery.

Benefits

Car or Car Allowance

Bonus Scheme

6% Employer-Matched Pension

Life Assurance (3x Salary)

Private Medical Cover for Self and Partner

25 Days Annual Leave

Qualifications

• Degree or equivalent qualification with experience in senior operations.
• Strong commercial and analytical awareness in contract delivery.

Responsibilities

• Lead successful delivery of the DSTL contract, ensuring compliance and performance.
• Build and maintain relationships with stakeholders and manage procurement.

Skills

Planning

Customer Satisfaction

Problem-Solving

Communication

Stakeholder Engagement

Analytical Skills

Change Management

Attention to Detail

Education

Degree or Equivalent Qualification

Job description

Join to apply for the Account Manager - DSTL role at VIVO Defence Services

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO combines Serco’s extensive experience in delivering engineering, technical, and FM services to the UK MOD for over 55 years with EQUANS’ market-leading capabilities in FM, energy, asset optimisation, and regeneration.

Location: Salisbury, Wiltshire

Salary: Competitive + car/car allowance + benefits

Full-time, permanent

Account Manager – Driving Strategic Delivery and Operational Excellence on the DSTL Contract

VIVO Defence Services seeks a proactive and experienced Account Manager to lead the successful delivery of the DSTL (Defence Science and Technology Laboratory) contract. This role involves aligning operational performance with contractual obligations, customer expectations, and VIVO's strategic goals, while fostering continuous improvement, collaboration, and compliance.

Your responsibilities include implementing operational strategies, ensuring high-quality maintenance services, conducting service reviews, ensuring statutory compliance, managing risks, and developing capabilities for capital projects. A strong commitment to health and safety, including leading a Zero Harm strategy, is essential.

You will be accountable for achieving contract objectives within budget, reporting on outcomes, and identifying opportunities for customer value enhancement. Building and maintaining collaborative relationships with DSTL, DIO, and other stakeholders is key, along with leading procurement and fostering excellent customer relations.

Within your team, you will support staff wellbeing, promote diversity, and ensure adherence to policies and procedures aligned with the VIVO Management System.

What You Need To Do The Job

• Demonstrate excellent planning, customer satisfaction, and problem-solving skills.
• Strong communication, influencing, and collaborative working skills.
• Ability to manage change and respond to ambiguity with innovation.
• Attention to detail and analytical ability to interpret performance data.
• Hold a degree or equivalent qualification, with a track record in senior operations or contract delivery roles.
• Excellent stakeholder engagement skills.
• Strong commercial and analytical awareness.
• Experience delivering change in fast-paced, complex environments.
• Willingness to travel within the UK and obtain SC Clearance.

This role offers significant impact opportunities with VIVO Defence Services. If you are ready to bring strategic focus, operational rigor, and leadership excellence, apply now.

What We Offer:

• Car or car allowance
• Bonus scheme
• 6% employer-matched pension
• Life assurance (3x salary)
• Private medical cover for self and partner
• 25 days annual leave

About VIVO Defence Services

VIVO is a joint venture between Serco and EQUANS. By applying, your CV may be shared with both organizations during recruitment. We are committed to diversity, inclusion, and flexible working arrangements, and are a Disability Confident Employer. Reasonable adjustments will be made during the recruitment process.