Account Manager, Demand Platform Operations

OpenX; City Of London; On-site; GBP 45,000 - 53,000; Full time

Job summary

A digital advertising company based in London is seeking an EMEA Demand Platform Account Manager to manage and grow DSP relationships. The ideal candidate will have 3-5 years of experience in programmatic advertising, strong analytical skills, and proficiency in Excel. This role involves strategic account management, revenue optimization, and providing operational support to ensure success across the company's offerings. Salary range is £45,000 - £53,000 annually.

Qualifications

• 3-5 years of experience in programmatic advertising.
• Deep understanding of RTB and ad tech integrations.
• Proven track record of managing client relationships.

Responsibilities

• Manage a portfolio of mid-sized DSP partners.
• Grow DSP revenue through performance analysis.
• Troubleshoot and resolve integration issues.

Skills

Strategic thinking

Technical troubleshooting

Analytical skills

Client relationship management

Education

BA/BS degree or equivalent experience

Tools

Excel

Looker

Job description

Overview

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Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. OpenX operates high-scale ad marketplaces with a blend of market design, technical innovation, operational excellence, and empathetic partner service.

The OpenX Demand Platform Operations team manages all DSP relationships across the OpenX Ad Exchange globally. Reporting to the VP, Demand Platforms, the EMEA Demand Platform Account Manager will own and grow a portfolio of EMEA DSP relationships, ensuring operational success, technical integration health, and revenue performance across OpenX\'s offerings. This role collaborates with regional Account Directors and cross-functional teams to build valuable relationships with DSP partners and deliver superior service.

This role is ideal for a programmatic account management professional with a strong foundation in RTB, technical troubleshooting, and business growth strategies, ready to take full ownership of demand partner engagements. The ideal candidate will be a strategic thinker with understanding of RTB exchange optimization, supply-side capabilities, and strong analytical skills.

This role interfaces across supply, product, support, finance, and buyer teams and represents demand partners in internal prioritization and external planning.

Key Responsibilities

• Strategic Account Ownership & Relationship Management: Independently manage a portfolio of mid-sized DSP partners, maintaining strong relationships and serving as the day-to-day point of contact.


• Act as a trusted advisor by understanding each DSP\'s business model, integration architecture, and monetization goals.


• Lead regular client calls, business reviews, and ad-hoc working sessions to align on priorities, challenges, and growth opportunities.


• Revenue Growth & Optimization: Monitor and grow DSP revenue through deep performance analysis, opportunity identification, and upselling OpenX products or integrations.


• Proactively track and report on key revenue trends and business drivers within your portfolio, escalating risks and opportunities to leadership as appropriate.


• Partner with the Platform Partnerships (BD) team to support joint account plans and strategic initiatives.


• Technical & Operational Support: Troubleshoot and resolve integration issues, campaign discrepancies, or marketplace quality concerns with support from internal teams.


• Drive optimization initiatives by identifying areas for improved efficiency, bidstream health, and marketplace performance.


• Support onboarding and go-to-market planning for new DSP integrations or product features.


• Data Analysis & Reporting: Use tools such as Excel, Looker, and internal dashboards to assess account performance and deliver insights.


• Create, maintain, and present regular business reviews and ad-hoc performance analyses tailored to each DSP\'s objectives.


• Cross-Functional Collaboration: Liaise with Product, Engineering, Support, and Marketplace Quality to represent DSP needs and surface opportunities for platform enhancements.


• Ensure accurate documentation, process adherence, and knowledge sharing with internal stakeholders and junior teammates.

Qualifications

• 3-5 years of experience in programmatic advertising, ideally in a DSP, SSP, or exchange-facing account management role.


• Deep understanding of RTB, programmatic deal types (PMP, Open Exchange, RTG), and ad tech integrations.


• Experience with DSP-specific technologies or bidstream troubleshooting.


• Proven track record of managing client relationships and identifying revenue or performance improvement opportunities.


• Skilled in managing and prioritizing multiple accounts and projects simultaneously with strong attention to detail.


• Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable plans.


• Proficient in Excel, PowerPoint, and Google Workspace; experience with Looker or similar BI tools a plus.


• Exceptional communication and presentation skills; able to simplify technical concepts for varied audiences.


• Self-starter with a customer-first mindset and a collaborative approach to problem-solving.


• BA/BS degree or equivalent experience in business, marketing, analytics, or related field.


• Fluency in English and either French or German preferred

£45,000 - £53,000 a year

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture.

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers\' problems. We manage our customers\' expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX. We all have a voice to improve OpenX. We stake our personal and professional reputations on the excellence of our work. We are not interested in just \"doing our jobs\"; we take ownership to drive results.

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX TRAITS

Our three traits capture what makes a great team member at OpenX.

HUMBLE

Ideal team players are humble and demonstrate integrity. They put the team\'s success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.

DRIVEN

Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

SMART

Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

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Effective Date of the Privacy Policy: November 21, 2024