Account Manager – CustomerCare

Wastecare Group; Normanton and Altofts; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK waste management service provider is seeking a passionate Customer Service Representative to join their team. In this role, you will ensure customer needs are met while striving to exceed expectations. The ideal candidate will possess excellent communication skills and a problem-solving mindset. Flexible working hours and generous holiday allowances are offered.

Benefits

30 days holiday allowance

Flexible working hours

Death in service benefit

Pension scheme

Discounts on refurbished appliances

Qualifications

• Customer service experience.
• Excellent communication skills.
• Ability to problem-solve methodically.

Responsibilities

• Meet and exceed customer expectations.
• Process customer orders and provide accurate quotes.
• Handle customer enquiries professionally.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Job description

Overview

Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK. We’ve been recently listed in the Sunday Times Fast Track 100 for companies with the fastest growing profit and we’re looking to set our sights even higher in 2022.

Department

CustomerCare

Reporting To

CustomerCare Manager

Key Duties

• Ensuring the customer’s needs are met on time to the required standards, while striving to exceed their expectations
• To work as part of the Sales team, providing a high level of customer service to internal and external customers
• The ability to problem solve in a methodical manner whilst ensuring all parties are kept updated
• Dealing with customer enquiries in a professional and timely fashion, both on the phone and by email
• Process customer orders and provide accurate quotes
• Having the ability to spot opportunities for up selling and cross selling to other areas of the business

Essential Requirements

• You will be a self-motivated team player who is passionate about their work with a “can do” attitude
• Must have a “hand on” approach as the working day will be varied
• Will have excellent customer service and communication skills
• Must be enthusiastic and hardworking
• Personable

Nice To Have

• Experience within the environmental, waste or chemical industry would be an advantage but not necessarily essential to the right candidate
• A sense of humour
• Ability to work under pressure
• Good organisation skills

Personality Type

• PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.
• CHALLENGING – we’re always looking to improve and find the best way.
• DETERMINED – Things aren’t always easy, and change is hard, but we need to keep evolving. You’ll want to see things through to completion, even when the going gets tough.
• GROUNDED – We’re down to earth and straight-talking, this isn’t a glamourous industry, but it is fascinating, and you’ll need to be comfortable dealing with a wide range of personalities.
• INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts

We Offer

• Generous holiday allowance starting with 30 days holidays (including Bank Holidays)
• Flexible start and finish times – with a focus on results
• Death in service benefit – 2 x your annual salary
• Contributory pension scheme
• Discounts on our refurbished IT and domestic appliances