Account Manager, Contractor Supply Chain

Story Terrace Inc.; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading property management firm in London is seeking a Contractor Account Manager to manage relationships with strategic contractors. The ideal candidate has essential experience in project management and strong communication skills, with the ability to analyze data effectively. This role offers a competitive compensation package and a flexible working environment, including the option to work abroad.

Benefits

Competitive compensation package

25 days annual holiday

Flexible working environment

Private health care

Pension scheme

Company-sponsored social gatherings

Qualifications

• Minimum 2-4 years of experience in an Account Manager role or similar.
• Proven experience in project management, particularly in marketplace environments.
• Strong understanding of key performance indicators.

Responsibilities

• Manage relationships with strategic contractors to ensure project success.
• Analyze performance metrics and implement improvement strategies.
• Collaborate with cross-functional teams to meet project objectives.

Skills

Resilience

Team spirit

Organisational skills

Communication skills

Data analysis

Education

2-4 years of experience in Account Management

Experience in project management

Experience with CRM and reporting tools

Tools

Excel

Job description

At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

Reporting into the Contractor Projects Team manager, this position will play a pivotal role in maintaining and expanding our connections with strategic contractors across the UK, who undertake project-based reactive repairs and pre-planned maintenance (PPM) works for our clients.

As the Contractor Account Manager, your responsibilities will include liaising with contractors and deepening relationships to ensure the success of project delivery for our clients.

You will be data-driven and able to analyse performance trends with a view of implementing strategies to enhance the overall effectiveness of our supply chain. You will be able to communicate trends to our supply chain partners, with the aim of optimising speed of delivery and achieving a high standard of workmanship across our suppliers.

You will be experienced in delivering against performance metrics and KPIs, be driven by passion and be responsible for managing the growth of contractors and driving continuous process improvement across the contractor life cycle.

Responsibilities

• Lead and oversee supply chain projects from initiation to completion, ensuring successful delivery within scope and timeline
• Update contractor projects team manager weekly to ensure proactive service to meet key KPI’s
• Identify and mobilise contractors to deliver on projects and the marketplace, assessing their skills and qualifications
• Work closely with contractor acquisition and onboarding teams to ensure a seamless contractor platform experience
• Collaborate with Client Account Management, Sales and Customer Operations teams in order to define project objectives, milestones, and KPIs.
• Help build and strengthen key relationships with both clients and contractors
• Work closely with contractors to optimise the delivery of their services to clients
• Work closely with contractors to optimise their revenue generating opportunities from the platform
• Implement proactive measures to identify and address underperforming contractors promptly.
• Help to build and strengthen key relationships with both clients and strategic contractors
• Identify and build relationships with strategic contractors, with a focus on forming relationships with key stakeholders within contracting companies.
• Hold regular meetings with key stakeholders from contractor accounts that are undertaking project-related works on behalf of our clients, ensuring SLAs are being upheld wherever possible.
• Work closely with contractors to optimise the delivery of their services to clients, improving their performance related to KPIs such as first time fix, completion times and resident feedback.
• Use data analysis tools such as Looker to analyse performance metrics, highlighting successes and pinpointing areas for improvement.

Requirements

Skills

• Resilient and able to cope with a fast growing, scale up culture where every day is different
• Great team spirit
• Organised and proactive with an entrepreneurial drive
• Can do attitude
• Ability to turn a challenge into an opportunity
• Good organisational skills, strong commercial awareness, drive and attention to detail
• Excellent communication and interpersonal skills.
• Ability to deal with a customers and supplier base, understanding different cultures and working practices
• Work with a high degree of autonomy and cope well under pressure
• Ability to analyse data and make data-driven decisions.

Experience and Qualifications

• Minimum 2-4 years of experience in a Account Manager role or similar
• Proven experience in project management, particularly in marketplace or platform environments
• Strong understanding of key performance indicators and experience in meeting project goals.
• Experience with CRM and reporting tools and adept at using Excel
• Some experience of dealing with contractors/trade industry knowledge

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.