Account Manager, Commercial Services (WeSolve)

TN United Kingdom; Essex; Hybrid; USD 50,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Account Manager in the Commercial Services division, where you will play a pivotal role in enhancing client relationships and driving revenue growth. This remote position offers the flexibility to work from anywhere while collaborating with some of the most recognized brands globally. You will be responsible for maintaining client agreements, improving service efficiencies, and ensuring compliance with invoicing. The ideal candidate will have a strong background in the commercial relocation industry, excellent communication skills, and a passion for delivering exceptional service. Embrace this opportunity to make a significant impact in a dynamic environment.

Benefits

401(k)

Health Insurance

Employee Assistance Program

Paid Time Off

Holidays

Life Insurance

Disability Coverage

Qualifications

• Proficient in MS Office suite with excellent communication skills.
• 3-5 years of experience in commercial relocation industry.

Responsibilities

• Maintain client agreements and strengthen relationships with clients.
• Negotiate vendor pricing and resolve service-related issues.
• Track billable and non-billable time and expenses for projects.

Skills

MS Office Suite

Written Communication

Oral Communication

Commercial Relocation Industry Experience

Education

Associate's Degree

Bachelor's Degree

Job description

Account Manager, Commercial Services (WeSolve), remote (remote position), remote

This position is a part of Hilldrup's WeSolve Workplace Environments division. It can be hired anywhere in the US and may require up to 25% travel.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. We set the bar for service high—then raise it with fresh ideas, leading tools, and innovative approaches, all grounded in our values. We call it People-first Mobility. We’re looking for exceptional people who share our passion for delivering the highest levels of service. If that sounds like you and you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

Primary Responsibilities:

1. Maintain client agreements for assigned accounts, keep ongoing contact with clients to strengthen relationships, develop processes, improve cost efficiencies, and resolve service-related issues. Retain clients through excellent service, help develop revenue targets, expand revenue opportunities, and increase profitability from additional business.
2. Communicate with all service entities involved in account-related projects to establish relationships that provide outstanding services and ensure on-time, within-budget performance. Negotiate vendor pricing to achieve client cost savings and maintain company margins.
3. Resolve unforeseen circumstances and service issues. Identify root causes and develop solutions to prevent recurrence.
4. Work with subject matter experts to understand product inventories, plan drawings, analyze pricing, and create accurate client proposals in a professional, customized manner, adhering to contractual guidelines. Assist with creating marked-up floor plans in an electronic format, illustrating modifications and the movement of personnel, finalizing move matrices, and submitting as required.
5. Define scope changes to increase budgets and reduce potential write-offs. Research service delivery issues, collaborate with relevant parties to meet client expectations, and develop solutions to prevent issues from recurring.
6. Report on relevant metrics such as volume, claims, costs, and KPIs.
7. Coordinate, manage, and audit services to ensure performance metrics are consistently met.
8. Conduct business reviews as applicable.
9. Ensure compliance with invoicing and billing to maintain timely cash flow. Assist collections when receivables become aged or when invoice payment obstacles arise.
10. Track all billable and non-billable time and expenses related to projects using required systems within specified timeframes.

Position Requirements:

Skills:

• Proficient in MS Office suite.
• Excellent written and oral communication skills.
• Experience in the commercial relocation industry.

Education:

• Associate's Degree required; Bachelor's Degree preferred.
• Alternatively, 3 years of relevant work experience may be considered in lieu of formal education.

Experience:

• Technical knowledge and understanding of job requirements.
• 3 to 5 years of relevant industry experience.

Anticipated salary range: $50,000-$55,000, with a comprehensive benefits package including 401(k), health insurance, employee assistance program, paid time off, holidays, life insurance, and disability coverage.