Account Manager - Commercial & Schemes

Howden Group Holdings; Cheltenham; On-site; GBP 35,000 - 52,000; Full time

Job summary

Howden is seeking an Account Manager - Partnerships & Client Relationships to join our Commercial & Schemes team in Cheltenham. You will manage a portfolio of partner accounts, build trusted relationships with education and student accommodation partners, and ensure excellent service delivery.

Based in our Cheltenham office, you will collaborate with internal teams and external partners, manage your diary, attend events, and help drive partnership growth through proactive account management.

Qualifications

• Previous experience in account management or client services.
• Experience in education sector advantageous but not essential.
• Insurance experience not required.
• Excellent communication and stakeholder management.

Responsibilities

• Manage and renew portfolio of partner accounts.
• Build relationships with key decision-makers across partner organisations.
• Collaborate with service provider to deliver customer experiences.
• Engage with internal and external stakeholders to support objectives.
• Manage your diary, arrange meetings and maintain partner contact.
• Support and attend partner meetings, events and conferences.
• Travel to partner sites and promotional events as required.
• Contribute towards team targets and partnership growth.

Skills

Relationship management

Communication

Stakeholder management

Organisational skills

Diary management

Problem solving

Team collaboration

Education

GCSE Maths & English

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Are you passionate about building relationships, managing accounts and working closely with clients to deliver outstanding service?

We're looking for an Account Manager - Partnerships & Client Relationships to join our Commercial & Schemes team, supporting our Student Group Contents Insurance portfolio through partnerships within the education and student accommodation sector. We're looking for someone who enjoys building trusted relationships, managing stakeholder expectations and providing an excellent experience for partners and customers alike.

Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and will be required to be in the office 3 days a week.

Overview

In this role, you'll manage a portfolio of existing partner accounts, building strong relationships and ensuring successful ongoing partnerships.

Key responsibilities include:

• Managing and renewing an existing portfolio of partner accounts.
• Building relationships with key decision-makers across partner organisations.
• Working collaboratively with our service provider to deliver exceptional customer experiences.
• Engaging with internal and external stakeholders to support business objectives.
• Managing your own diary, arranging meetings and maintaining regular partner contact.
• Supporting and attending partner meetings, events and conferences.
• Travelling to partner sites and promotional events as required, with September being a particularly busy period.
• Contributing towards team targets and partnership growth.

Knowledge

• Previous experience in account management, client services, relationship management, customer success or partnerships.
• Experience within the university, education or student accommodation sectors would be advantageous but is not essential.
• Insurance experience is not required.

Skills

• Excellent communication, relationship-building and stakeholder management skills.
• Ability to build rapport quickly and adapt communication styles to different audiences.
• Strong organisational skills with the ability to manage multiple priorities.
• Self-motivated with the ability to manage your own workload and diary effectively.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work collaboratively with both internal and external stakeholders.

Qualifications

• GCSE Maths and English (or equivalent).

Why Join Us?

This is a fantastic opportunity to join a collaborative team, manage established partnerships and build a career in a relationship-focused role where your people skills and account management experience will make a real impact.

If you enjoy building long-term relationships, managing accounts and delivering excellent service, we'd love to hear from you.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent