Account Manager (Commercial)

OSI Electronics (UK) Ltd; St. Neots; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading electronics manufacturer in St. Neots is seeking a Business Administrator to support Commercial Account Managers and ensure exceptional customer service. The role involves managing customer orders, supporting quotations, and collaborating with internal teams. Ideal candidates will have strong customer service skills and experience in a fast-paced office environment. Proficiency in Microsoft Office is required.

Qualifications

• Experience in customer service, purchasing, or account administration is preferred.
• Comfortable working in a fast-paced office environment is essential.

Responsibilities

• Develop understanding of customer account management and customer service.
• Support Commercial Account Managers with quotations and customer queries.
• Manage quotation activities including input, distribution, and analysis.

Skills

Customer service

Communication skills

Proficiency in Microsoft Office

ERP systems

Proactive attitude

Tools

Microsoft Office

Job description

Overview

OSI Electronics UK specialises in end-to-end electronic device manufacturing, serving both UK and international markets. From design and prototyping to PCB assembly and full box builds, we deliver high-quality, reliable, and timely solutions tailored to the needs of Original Equipment Manufacturers across a range of industries. We pride ourselves on our lean manufacturing approach, investment in advanced technologies—including our newly configured SMT Hall—and our commitment to customer satisfaction and continuous improvement.

Job Purpose

As a Business Administrator - Commercial, you will play a key role in supporting our Commercial Account Managers and ensuring exceptional customer service. Our clients span sectors such as medical and life sciences, broadcast and communication, industrial equipment, commercial products, aerospace, and defence. You\'ll be joining a collaborative and experienced team, gaining hands-on training and exposure to all aspects of customer account management.

Responsibilities

• Develop a strong understanding of customer account management and high-level customer service.
• Support Commercial Account Managers with quotations and customer queries.
• Escalate issues appropriately and ensure customer accounts are well-managed and continuously improved.
• Input and process customer orders promptly, acknowledging receipt within 24 hours.
• Manage quotation activities including input, distribution, collation, and analysis within agreed timelines.
• Collaborate with internal departments to meet customer requirements efficiently.
• A proactive, confident individual with a \'can-do\' attitude.
• Experience in customer service, purchasing, or account administration.
• Comfortable working in a fast-paced office environment.
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Strong communication skills and willingness to escalate issues when needed.