Account Manager, Client Services (European Programmatic)

SiriusXM; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

SiriusXM is looking for a Programmatic Client Services Manager to manage digital advertising campaigns and client relationships. This hybrid role requires strong skills in ad operations and campaign management, focusing on delivering optimal performance and client satisfaction while navigating the digital audio landscape.

Qualifications

• Client-focused professional with experience in digital programmatic SAAS.
• Strong interpersonal skills and ability to maintain relationships with clients.
• Expertise in managing advertising campaigns and optimizing performance.

Responsibilities

• Oversee end-to-end campaign execution and client management.
• Manage advertising operations, including trafficking and reporting.
• Identify upselling opportunities and ensure client satisfaction.

Skills

Client Service Management

Ad Operations

Campaign Management

Fluent in English and another language

Strong presentation skills

Analytical skills

Education

4+ years experience in programmatic SAAS environment

Job description

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners – in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of SiriusXM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative adtech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBC Universal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

About AdsWizz

AdsWizz, a subsidiary of SiriusXM, is the leading global provider of digital audio and podcast advertising solutions. AdsWizz is the underlying monetization solution for well-known music platforms, podcasts, and broadcasting groups worldwide, giving advertisers or all sizes unprecedented access to premium and niche audio content. Through dynamic ad insertion, advanced programmatic platforms, and innovative audio formats, AdsWizz efficiently connects buyers and sellers for digital audio and podcast advertising. AdsWizz is a global company with a presence in over 40 countries, a Technology Development Hub in Bucharest, Romania and a Sales organization in London, UK.

How you’ll make an impact:

We are seeking a highly organized and client-focused professional to join our team as Programmatic Client Services Manager. This hybrid role blends the strategic oversight of a Campaign Manager, the technical precision of Ad Operations, and the relationship-building expertise of a Client Service Manager.

You will be responsible for end-to-end campaign execution, from planning and trafficking to optimization and reporting. You will also serve as the primary point of contact for self-serve clients, oversee communications, training, and handle account management needs for these partners. You will work with the AdsWizz commercial team to develop and execute our product and sales strategy across your client base, while staying up to date on new product releases and shape new feature requests. In this role, you will retain and grow existing clients, as well as support pre and post-sales efforts with new prospects.

Over time, you will become an evangelist for both digital audio and AdsWizz products, including AdsWizz Audio Marketplace.

What you’ll do:

Ad Operations

• Set up, traffic, and QA digital advertising campaigns within AdsWizz proprietary DSP

• Manage tagging, pixel implementation, and troubleshooting with internal and external stakeholders.

• Monitor campaign delivery and performance, ensuring accurate pacing and budget adherence.

• Collaborate with analytics teams to ensure proper tracking and attribution.

Campaign Management

• Develop and manage campaign timelines, deliverables, and performance benchmarks.

• Translate client goals into actionable media strategies and deliverables.

• Lead campaign kickoffs, status meetings, and performance reviews.

• Optimize campaigns in real-time based on performance data and client KPIs.

• Prepare and present performance reports with actionable insights and recommendations.

Client Service Management

• Act as contact point for clients requiring assistance with briefs and campaign strategies, ensuring satisfaction and retention.

• Proactively identify opportunities for upselling our platform features and ad formats and ensure maximum platform adoption by clients

• Manage the on-boarding of new clients

• Train new clients on the AdsWizz DSP

• Regularly interact with clients using our platform to help, train and provide sound advice

• Build trust with clients’ by positioning yourself as a product, platform, and audio specialist

• Understand clients’ needs and actively advocate on their behalf to our product teams

• Work closely with Tech Support for timely resolution of client issues and assist with troubleshooting where needed

• Offer best practices to ensure maximum return of clients’ investment through the platform as well as on the AdsWizz Audio Marketplace

• Understand and promote AdsWizz Audio Marketplace to buyers to maximize buying opportunities

• Build strategic relationships with your counterparts at agency trading desks and other sources of programmatic demand across Europe

What you’ll need:

• Fluent in English and another European language (French, Italian or German)

• 4+ years hands on experience in an online/digital programmatic SAAS environment with campaign management and optimization ad operation skills

• A solid understanding of the programmatic marketplace & current trends

• Excellent oral and written communications skills

• Ability to maintain workflow and self-prioritize tasks effectively to hit deadlines without need for micro-management

• Successful track record in adapting to new environments

• Strong interpersonal skills and ability to build lasting customer relationships

• Strong presentation, organizational, process and analytical skills

• A genuine curiosity and interest in digital audio and technology

• Process-driven, hands-on and detail oriented

• Must have a self-starter mentality

• Open and flexible attitude to execute tasks at any level

• High energy, positive attitude, and team player mentality

• Keen to learn and teach new technology

• Must have legal right to work in the United Kingdom

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

#LI-MT1

R-2025-05-62

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners – in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of SiriusXM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative adtech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBC Universal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

About AdsWizz

AdsWizz, a subsidiary of SiriusXM, is the leading global provider of digital audio and podcast advertising solutions. AdsWizz is the underlying monetization solution for well-known music platforms, podcasts, and broadcasting groups worldwide, giving advertisers or all sizes unprecedented access to premium and niche audio content. Through dynamic ad insertion, advanced programmatic platforms, and innovative audio formats, AdsWizz efficiently connects buyers and sellers for digital audio and podcast advertising. AdsWizz is a global company with a presence in over 40 countries, a Technology Development Hub in Bucharest, Romania and a Sales organization in London, UK.

How you’ll make an impact:

We are seeking a highly organized and client-focused professional to join our team as Programmatic Client Services Manager. This hybrid role blends the strategic oversight of a Campaign Manager, the technical precision of Ad Operations, and the relationship-building expertise of a Client Service Manager.

You will be responsible for end-to-end campaign execution, from planning and trafficking to optimization and reporting. You will also serve as the primary point of contact for self-serve clients, oversee communications, training, and handle account management needs for these partners. You will work with the AdsWizz commercial team to develop and execute our product and sales strategy across your client base, while staying up to date on new product releases and shape new feature requests. In this role, you will retain and grow existing clients, as well as support pre and post-sales efforts with new prospects.

Over time, you will become an evangelist for both digital audio and AdsWizz products, including AdsWizz Audio Marketplace.

What you’ll do:

Ad Operations

• Set up, traffic, and QA digital advertising campaigns within AdsWizz proprietary DSP

• Manage tagging, pixel implementation, and troubleshooting with internal and external stakeholders.

• Monitor campaign delivery and performance, ensuring accurate pacing and budget adherence.

• Collaborate with analytics teams to ensure proper tracking and attribution.

Campaign Management

• Develop and manage campaign timelines, deliverables, and performance benchmarks.

• Translate client goals into actionable media strategies and deliverables.

• Lead campaign kickoffs, status meetings, and performance reviews.

• Optimize campaigns in real-time based on performance data and client KPIs.

• Prepare and present performance reports with actionable insights and recommendations.

Client Service Management

• Act as contact point for clients requiring assistance with briefs and campaign strategies, ensuring satisfaction and retention.

• Proactively identify opportunities for upselling our platform features and ad formats and ensure maximum platform adoption by clients

• Manage the on-boarding of new clients

• Train new clients on the AdsWizz DSP

• Regularly interact with clients using our platform to help, train and provide sound advice

• Build trust with clients’ by positioning yourself as a product, platform, and audio specialist

• Understand clients’ needs and actively advocate on their behalf to our product teams

• Work closely with Tech Support for timely resolution of client issues and assist with troubleshooting where needed

• Offer best practices to ensure maximum return of clients’ investment through the platform as well as on the AdsWizz Audio Marketplace

• Understand and promote AdsWizz Audio Marketplace to buyers to maximize buying opportunities

• Build strategic relationships with your counterparts at agency trading desks and other sources of programmatic demand across Europe

What you’ll need:

• Fluent in English and another European language (French, Italian or German)

• 4+ years hands on experience in an online/digital programmatic SAAS environment with campaign management and optimization ad operation skills

• A solid understanding of the programmatic marketplace & current trends

• Excellent oral and written communications skills

• Ability to maintain workflow and self-prioritize tasks effectively to hit deadlines without need for micro-management

• Successful track record in adapting to new environments

• Strong interpersonal skills and ability to build lasting customer relationships

• Strong presentation, organizational, process and analytical skills

• A genuine curiosity and interest in digital audio and technology

• Process-driven, hands-on and detail oriented

• Must have a self-starter mentality

• Open and flexible attitude to execute tasks at any level

• High energy, positive attitude, and team player mentality

• Keen to learn and teach new technology

• Must have legal right to work in the United Kingdom

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

#LI-MT1