Account Manager - Chinese Speaking (AM)

Kody; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kody, a fast-growing Fintech in London, is looking for an experienced Account Manager Lead. This pivotal role involves managing client relationships, leading the Account Management team, and implementing strategies to foster growth. The ideal candidate will have a strong background in fintech and excellent communication skills, with fluency in Cantonese and/or Mandarin being a critical advantage.

Benefits

Free lunch every day

£1,000 per year for Learning and Development

Competitive salary and benefits package

Opportunities for career growth

Collaborative and inclusive environment

Offsites to EU, UK, and elsewhere

Qualifications

• Fluent in Cantonese and/or Mandarin.
• Experience in fintech, SaaS, or payment services.
• Proven experience in Customer Success or Account Management.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Lead the Account Management team towards achieving KPIs.
• Analyze client feedback to improve products and services.

Skills

Communication

Problem-Solving

Interpersonal Skills

Client Relationship Management

Data Analysis

Tools

Google Workspace

Microsoft Office

CRM Software (HubSpot preferred)

Job description

Company Overview:
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.

Position Overview:
We are seeking a results-oriented and experienced Account Manager Lead. This role combines client-facing responsibilities to deliver exceptional service and fosters strong, lasting relationships with our clients. As a key member of the Customer Success function, the Account Manager Lead will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.

Responsibilities:

• Work towards clear goals, and fostering collaboration to achieve KPIs.
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Focus on client satisfaction metrics, using data to identify areas for continuous improvement.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Proactively address bottlenecks and implementing solutions to improve outcomes.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

• Fluent language capability in Cantonese and/or Mandarin.
• Professional experience in a fintech, SaaS, or payment services company.
• Proven experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills, with the ability to effectively lead a team and build rapport with clients.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
• Willingness to travel globally as required.
• Flexible across time zones to support a global team.

Why Join Kody?

• Free lunch every day in our London office.
• Access to £1,000 per year for Learning and Development.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.
• Offsites to the EU, UK, and elsewhere around the world!
  

Equal Opportunity Employer:
Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.