Account Manager Business Development

Together Group; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Flexible & hybrid working

Socials

Summer Fridays

Christmas Break

Matched employee pension contributions

Employee Assistance Programme

Life Assurance

Bereavement counselling

Dental scheme

Birthday leave

Learning bursary

Eye care

Flu jabs

Holiday purchase

Job summary

Together Group is seeking an Account Manager to service a portfolio of luxury brand clients through The Future Laboratory, London. You’ll be the day-to-day contact, ensuring retention and value delivery across yearly cycles while coordinating with analysts and content strategists.

The role blends creativity, technology and premium client service in a hybrid London setting. You will manage renewals, identify upsell opportunities, and build multi-level relationships with client organisations,

Qualifications

• Proven sales and account management experience.
• Excellent communication and relationship-building skills.
• Ability to develop upsell opportunities with existing clients.
• Strong strategic planning and organizational abilities.
• Executive-level communication and gravitas when engaging with clients.
• Team player with autonomous work capability.
• Meticulous attention to detail.
• Self-motivated with a results-driven mindset.

Responsibilities

• Create, own and deliver a detailed account plan with retention at its core.
• Manage and negotiate annual renewals with existing clients.
• Adhere to the client service plan and KPIs.
• Be day-to-day contact for clients and build relationships.
• Onboard and train clients on our intelligence platform.
• Ensure clients derive maximum value and connect with analysts.
• Generate meetings at senior level to strengthen relationships.
• Identify opportunities to grow partnerships with fit.
• Attend The Future Laboratory events and relevant industry conferences to represent the business.
• Develop internal relationships with peers, analysts, strategists and management.
• Create renewal proposals and contract documents.
• Maintain accurate client data and pipeline in HubSpot.
• Provide accurate weekly forecasting and reporting on activity and renewals.
• Be an ambassador for The Future Laboratory.

Skills

Account management

Communication

Strategic planning

Upselling

Executive presence

Teamwork

Attention to detail

Motivation

Job description

Account Manager

Department: Business Development

Employment Type: Full Time

Location: London, London, The Future Laboratory London, Hybrid

Base Salary: £35,000 to £40,000 per annum, depending on experience

Expected commission: £25,000 to £30,000 per annum on top of salary

Location: Haggerston, Hackney, with 3 days in the office

Together Group is a curated group of creative consultancies, immersive technology, marketing, and production studios, spanning technology, creative, design, communications, production, and digital. We blend creativity, culture, and cutting-edge technology to craft the future of luxury and lifestyle, partnering with global luxury clients across Europe, North America, the Middle East, and Asia

About the Agency: The Future Laboratory is one of the world's most renowned futures consultancies, helping brands see more clearly what's to come so they can build stronger, more resilient businesses. Our teams identify, and question, the signals of change across industry sectors worldwide. We're built on six core values that define who we are: inspiring, enlightened, progressive, empowering, collaborative, and fearless.

Role Overview: The Future Laboratory works with a large client base of world leading brands and agencies, all of whom retain us as their trusted intelligence partner. Through an ongoing partnership, they get access to our intelligence platform, our team of analysts and strategists, and a range of tailored deliverables throughout the year. Many have been with us for five years or more, and we are proud of these long standing relationships.

As Account Manager, you will look after a portfolio of these partners, making sure each one gets maximum value from their time with The Future Laboratory. You will be their day to day point of contact, understanding their priorities, connecting them with the right experts and content, and keeping them engaged across the year. The ultimate goal is to retain these clients and, where the opportunity is right, grow those accounts.

Key Responsibilities

• Create, own and deliver a detailed, quantifiable account plan for your portfolio, with retention at its core


• Manage and negotiate annual renewals with existing clients, working well ahead of contract end dates


• Adhere to the client service plan and all associated KPIs


• Act as the day to day point of contact for your clients, building multi level relationships across their organisations


• Onboard and train clients on our intelligence platform, ensuring they engage with the content most relevant to their sector and role


• Make sure every client gets maximum value from their partnership, connecting them with the right analysts, briefings, presentations and wider team throughout the year


• Generate meetings at a senior level to strengthen relationships and support retention


• Identify opportunities to grow partnerships where the fit is right, and flag wider project opportunities to the business development team


• Attend The Future Laboratory events and relevant industry conferences, representing the business and building your network


• Develop strong internal relationships with peers, analysts, strategists and management


• Create renewal proposals and contract documents


• Ensure all client data and pipeline are managed accurately in our CRM (HubSpot)


• Provide accurate weekly forecasting and reporting on activity, renewals pipeline and business closed


• Be an ambassador for The Future Laboratory at all times

Skills and Experience

• Excellent sales, commercial and customer success skills


• Excellent communication skills


• Strong strategic planning skills


• Ability to develop up-sell business from an existing base


• Target-oriented and a proven track record of achievement


• Ability to communicate at an executive level with gravitas


• Ability to work well in a team environment and work autonomously


• Excellent interpersonal skills and client relationship management ability


• Attention to detail with high standard of computer literacy particularly in MS Office


• Highly motivated

Benefits

From your first day at The Future Laboratory, you can enjoy the following benefits:

• Flexible & hybrid working


• Socials


• Summer Fridays


• Christmas Break


• Matched employee pension contributions up to 5%


• Employee Assistance Programme


• Life Assurance


• Bereavement counselling

And after you pass your probation:

• Dental scheme


• Birthday leave


• Learning bursary


• Eye care


• Flu jabs


• Holiday purchase